Desktop publisher [h1.location_city]

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Desktop publisher • des moines ia

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Desktop Support

ATCDes Moines, Iowa, United States

[job_card.full_time]

Desktop Support Level 1

PomeroyUrbandale, IA

[job_card.full_time]

Work to assist staff to resolve technical issues and provide courteous and knowledgeable assistance with questions.Phone support provides 1st level support for the Help Desk including research and ...[show_more][last_updated.last_updated_30]

Desktop Support Analyst Tier 2

Robert HalfJohnston, IA, US

[job_card.full_time]

We are looking for a skilled Desktop Support Analyst Tier 2 to join our team on a long-term contract basis in Johnston, Iowa. In this role, you will be the primary onsite IT resource, offering hands...[show_more][last_updated.last_updated_variable_days]

Desktop Support Technician

The Princeton GroupDes Moines, IA, US

[job_card.full_time]

Serve as the primary IT liaison and support contact for senior executives, their offices, and executive assistants.Provide rapid response support for executive issues across desktop, mobile, and cl...[show_more][last_updated.last_updated_30]

Senior Software Engineer, Windows / Desktop Applications - Des Moines, USA

Clutch CanadaDes Moines, IA, United States

[job_card.full_time]

The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechifys text-to-speech products to turn whatever theyre reading PDFs, books, Googl...[show_more][last_updated.last_updated_variable_days]

Desktop Support

ATCDes Moines, Iowa, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.

Key Responsibilities :

Provide desktop / laptop / thin client support both desk-side and remotely.

Install, patch, and troubleshoot Windows 7 / 10.

Troubleshoot issues with Microsoft 2019 and Office 365 products.

Configure and troubleshoot Windows networking (TCP / IP).

Escalate issues to next-level support or management as appropriate.

Troubleshoot issues with Microsoft Edge and Google Chrome.

Provide support using remote tools.

Install and troubleshoot a variety of in-house developed and third-party software.

Troubleshoot desktop and network printer issues.

Support Google Workspace products.

Support Apple devices (iPad, iPhone).

Understand and support Microsoft Active Directory (client-side).

Implement hard drive encryption, preferably using Bitlocker and McAfee.

Modify system registry as needed.

Qualifications :

Required Experience :

4 years of experience in PC support (desktop / laptop / thin client).

4 years of experience with Windows 7 / 10 installation, patching, and troubleshooting.

4 years of experience troubleshooting Microsoft 2019.

4 years of experience with Windows networking (TCP / IP) configuration and troubleshooting.

4 years of experience escalating issues to next-level support / management.

4 years of experience troubleshooting Microsoft Edge and Google Chrome.

4 years of experience providing support with remote tools.

4 years of experience installing and troubleshooting a variety of software.

Experience in support of Microsoft Office 365 products.

Experience in Apple device support (iPad, iPhone).

Thorough understanding of Microsoft Active Directory (client-side).

Experience with hard drive encryption, preferably Bitlocker and McAfee.

Desired Experience :

Ability to troubleshoot desktop and network printer issues.

Experience with Google Workspace products.

Ability to modify the system registry.

Education :

Preferred : 4-year degree or equivalent technical study.

Certifications :

Industry certifications (A+, Network+, MCP, etc.)

Communication :

The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.