Desktop support analyst [h1.location_city]

The customer is a nonprofit organization that is a smaller user base which means the support specialist role will be doing a variety tasks and will be responsible for taking escalated calls from the Tier 1. This could range from day to day technical support issues with users being unable to connect to the internet, their printer isn't working, specific issues related to the hardware or software applications of the organization. This person will also help with projects specifically around the Jira ticketing system. They currently using Jira but are not leveraging anything with the tool specifically how to create and generate reports to help create SLA, knowledge base documentation and helping to build out processes for the support desk which is not in place. This person will have the ability to bring ideas to the table on how to continue to improve and advance technology throughout the organization. This person will also be helping with asset management, as they are getting ready to roll out a large asset management project.

• Skills :

Requirements gathering, Data analysis, reporting, sql server, sharepoint, erpss, Sql, system administrator, powershell

• Top Skills Details :

Requirements gathering,Data analysis,reporting,sql server,sharepoint,erpss,Sql

• Additional Skills & Qualifications :
• Performs complex problem solving and assistance on diverse software applications and hardware systems for staff.
• Performs diverse technical assistance, documents findings, and performs maintenance duties.
• Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems.
• Troubleshoots and resolves complex system hardware, software, and network failures and conflicts. For example, Office 365 applications, Windows operating systems, SharePoint.
• Participates in and / or leads the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and / or network updates.
• Participates in and / or leads research and development initiatives and aids in the implementation of new technologies.
• Provides in-depth individual and / or group instruction and training to faculty, staff, and / or students on new or updated technologies.
• May supervise or provide functional direction to lower graded staff and / or student employees performing the same or similar type of work.
• Analyze and document current systems and procedures. Develop, document, and implement strategies, standards, and procedures.
• Experience Level :

Entry Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.