Desktop support analyst [h1.location_city]

Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Specialist. This is a direct-hire opportunity for an outstanding end-client in the hospitality industry. This position is on-site in Plano, TX, M-F, 8-5PM CST. The offering hourly rate is $24 / hr.

This role provides desktop support, including deployments, equipment moves, installations and configuration changes. Support includes troubleshooting complex issues on Windows PC's, MAC's, printers and mobile devices, install software, peripherals and transfer data.

What We Do :

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are :

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us :

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

• Provide Tier 2 Executive level support.
• Demonstrate excellent customer service skills.
• Ability to work alone or with a team.
• Willingness to go above and beyond.
• Other support activities include researching and recommending solutions.
• Working with vendors and backline teams to resolve issues.
• Must provide excellent customer service skills, follow processes, learn quickly, and interact with a diverse population in a corporate environment.
• Knowledge configuring Win7, MAC, MS Office Suite and installation of computers and printers.
• Configuration knowledge.
• O365 experience.
• Working knowledge of Active Directory and network connectivity with TCP / IP, DNA, WINS, DHCP, and wireless.
• Strong troubleshooting skills.
• Excellent communication and customer service skills.
• Experience supporting Director and higher levels.
• Ability to multi-task and set priorities.
• Work independently with minimum supervision.
• Work under pressure and maintain composure.