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Desktop support analyst • phoenix az

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Sr. IT Support Analyst

Sr. IT Support Analyst

Asahi KaseiScottsdale, AZ, United States
[job_card.full_time]
The Asahi Kasei Group operates with a commitment of creating for tomorrow.Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changi...[show_more][last_updated.last_updated_variable_days]
  • [new]
Desktop Support Job Training Program

Desktop Support Job Training Program

Year Up UnitedPhoenix, AZ, US
[job_card.full_time]
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and / or job placement services, and persona...[show_more][last_updated.last_updated_variable_hours]
Desktop Engineer

Desktop Engineer

Zone IT SolutionsScottsdale, AZ, US
[job_card.full_time]
Zone IT Solutions is seeking a skilled Desktop Engineer.In this role, you will be responsible for providing comprehensive desktop support, including the installation, configuration, and troubleshoo...[show_more][last_updated.last_updated_30]
Production Support Analyst 2

Production Support Analyst 2

ArtechTempe, AZ, United States
[job_card.full_time]
Contingent Resource Assignment.Job Location : Tempe, AZ or Charlotte, NC (Hybrid) Job Duration : 12 Months.In this contingent resource assignment, you may participate in low to moderately complex ini...[show_more][last_updated.last_updated_variable_days]
Technical Support Analyst

Technical Support Analyst

eTeamScottsdale, AR
[job_card.full_time]
Role name : Staff Aug : L Technical Support Analyst.Work site : Scottsdale (Onsite).L Support role involves handling advanced technical support issues that require a deeper understanding of systems an...[show_more][last_updated.last_updated_30]
Interface Support Analyst

Interface Support Analyst

VirtualVocationsTempe, Arizona, United States
[job_card.full_time]
A company is looking for an Interface Support Analyst to support a healthcare data and HIE organization focused on secure clinical data exchange. Key Responsibilities Monitor and maintain producti...[show_more][last_updated.last_updated_variable_days]
ACH Operations Support Analyst

ACH Operations Support Analyst

Mitsubishi UFJ Financial GroupTempe, Arizona, USA
[job_card.full_time]
Do you want your voice heard and your actions to count.Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) one of the worlds leading financial groups. Across the globe were 150000 c...[show_more][last_updated.last_updated_variable_days]
Desktop Support Technician

Desktop Support Technician

Hospice of the ValleyPhoenix, Arizona, United States, 85014
[job_card.full_time]
Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Account Support Analyst

Account Support Analyst

Phoenix StaffingPhoenix, AZ, US
[job_card.full_time]
Job Opportunity At Highmark Inc.Job Summary : This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-s...[show_more][last_updated.last_updated_30]
Desktop Support

Desktop Support

Tata Consultancy ServicesPhoenix, AZ
[job_card.full_time]
Excellent communication skills, handling customers and matching the pace.Windows 10 Administrator, MECM Image management & deployment. Understanding of EUC role, Filed services.Must have a good expe...[show_more][last_updated.last_updated_30]
Desktop Support - 9199

Desktop Support - 9199

AgilePhoenix, AZ
[job_card.full_time]
Opportunity for extension / FTE).Hybrid – Must be Local to Phoenix, AZ 85012.US Citizen / Green Card required.Serves as the primary point of contact for internal end users, providing Tier 1 and Tier 2 ...[show_more][last_updated.last_updated_30]
IT Desktop Support Engineer (Backfill)

IT Desktop Support Engineer (Backfill)

SkySysPhoenix, AZ
[job_card.full_time]
Position : IT Desktop Support Engineer - Backfill.Job Purpose : The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobilit...[show_more][last_updated.last_updated_30]
Desktop Support Technician

Desktop Support Technician

MetroSysPhoenix, AZ, US
[job_card.full_time]
The technician will be responsible for troubleshooting hardware and software issues, setting up and configuring desktop systems, and providing general IT support to employees.This is a field-based ...[show_more][last_updated.last_updated_30]
Onsite Desktop Support Engineer

Onsite Desktop Support Engineer

ForhyrePhoenix, AZ, US
[job_card.full_time]
We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients.You will help install, upgrade and troubleshoot hardware and software systems.If you’re com...[show_more][last_updated.last_updated_30]
Technical Analyst 3-Support

Technical Analyst 3-Support

Phoenix Staffing ServicesPhoenix, AZ, United States
[job_card.full_time]
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves resolvin...[show_more][last_updated.last_updated_variable_days]
Analyst, Regulatory Operations Support

Analyst, Regulatory Operations Support

CarvanaTempe, AZ, US
[job_card.full_time]
Analyst, Regulatory Operations.At Carvana, we're changing the way people buy and sell cars.With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Ca...[show_more][last_updated.last_updated_30]
Desktop Support Technician

Desktop Support Technician

TEKsystemsPhoenix,AZ,85001,USA
[job_card.full_time]
Enterprise Desktop Support Technician (Onsite | M–F, 8am–5pm).We are seeking an experienced Enterprise Desktop Support Technician with experience in financial or banking environments.This role supp...[show_more][last_updated.last_updated_variable_days]
Desktop Support Specialist_Phoenix

Desktop Support Specialist_Phoenix

Gr8ttekPhoenix, Arizona, United States
[job_card.full_time]
Gr8ttek is currently seeking a .This is a long-term potential CTH opportunity.The conversion is typically around 6 months. Our mission is simple : we want to partner with you to find the right positi...[show_more][last_updated.last_updated_30]
Desktop Support Technician I

Desktop Support Technician I

AmTrust FinancialScottsdale, AZ, US
[job_card.full_time]
AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician.The Desktop Support Technician will report to the Director, IT End User Services.The Deskto...[show_more][last_updated.last_updated_30]
Sr. IT Support Analyst

Sr. IT Support Analyst

Asahi KaseiScottsdale, AZ, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

The Asahi Kasei Group

The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.

Job Opening : Sr. IT Support Analyst

We are currently seeking applications to fill the following job opening :

Company : Asahi Kasei America, Inc.

Job Description : We are seeking a Sr. IT Support Analyst to install, modify, and repair hardware and software systems while providing technical support and training to ensure smooth computer operations that enable end users to perform their business tasks effectively.

You will resolve incidents reported by users, internal IT colleagues, or system alerts, as well as participating in both local and global projects. All incidents and service requests must be properly logged and managed within the ITSM system. Additionally, you will serve as a mentor to junior staff and act as a liaison between IT and the businesses within your scope.

Our International IT team, part of Asahi Kasei America, supports over 100 companies owned by Asahi Kasei. If you enjoy face-to-face interaction with internal users and thrive in an environment dedicated to providing global IT solutions, we encourage you to apply!

Primary Location : Erickson Companies, Chandler, AZ

Additional Locations : You may also support other locations with a small number of users without dedicated IT support. Details will be discussed with your manager, and assignments may vary based on business needs.

Work Schedule : Hybrid work is available after 3 months of on-site training, with a requirement to be on-site at least 2 days per week. You may be required to visit additional days based on the needs of the business.

Benefits :

  • Competitive compensation with bonuses
  • Great health benefits
  • Paid time off
  • Paid company holidays
  • Strong company match to 401(k) contributions
  • Tuition reimbursement program
  • Paid parental leave

Responsibilities and Duties

Service Desk :

  • Mainly support users, during available time providing support globally, support remote locations as assigned.
  • Prioritize incoming incidents, requests, problems and tasks to give realistic and reliable dates to requestor.
  • Analyze, monitor, and resolve those incidents, requests, problems and tasks.
  • Escalate when required to appropriate global group or external vendor / customer.
  • Track all steps through to final resolution in the ITSM system for traceability.
  • Document resolution in knowledge base when relevant.
  • Follow up and confirm provided resolution with requestor.
  • If on-site support is needed, business trip to other sites.
  • Accomplish tasks independently and be able to follow complex procedures.

    • Global Work :

  • Work globally in teams to provide / establish global standards.
  • Coordinate local / global IT project tasks with global IT team.
  • Evaluate resolutions and find ways to prevent future issues (root cause analysis).
  • Onboarding and training of new IT Support staff.

    • Business Liaison :

  • Continuously looking for improvement in IT-related areas to increase business efficiency.
  • Prepare site notices, user guides and trainings to inform users about IT topics.
  • Act as IT representative on local site by frequent communicating to individuals.

    • IT Asset Management :

  • Drafting purchase order and getting quotation from Vendor about IT assets based on user request.
  • Make sure location, figures and proper management.
  • Provide local site IT budget forecast proposal (capital and expense) including monitoring and documentation.

    • Qualifications / Requirements

    Technical Competencies :

  • Working knowledge of supporting Microsoft office (Outlook, Excel, Word, Skype Teams and SharePoint), Intune or mobile device management systems.
  • Service Now or other ticketing system experience required.
  • Working Knowledge of Microsoft management systems : Intune, Exchange and Entra.
  • Extensive problem solving, analytical and logical approaching skills.

    • Non-Technical Competencies :

  • A team player with excellent oral and written communication skills.
  • Customer service oriented and reliable.
  • Pro-active, self-starting, making it happen, independent, flexible, curious for issues.
  • Business level English skill.
  • Business trip is 5% of working time.

    • Education / Experience :

  • Associate degree in IT or related field.
  • Any Microsoft or ITIL certification is a plus.
  • Two to Five years of On-site / Off-site IT support experience.

    • Location Information : You will primarily support your main location (Erickson Framing in Chandler 80%+ of the time) and occasionally visit other companies in the Phoenix area that may lack dedicated IT support. You will also cover additional locations during the IT support person's PTO. Flexibility to assist where needed as part of a global IT team is essential.

    Here are the local companies you will likely visit on an as-needed basis :

  • Austin Companies Glendale, AZ
  • Brewer Companies - Phoenix, AZ
  • Door Sales & Installation Tempe, AZ
  • Erickson Framing Chandler, AZ Primary location
  • Focus Companies Las Vegas, NV
  • Synergos Scottsdale, AZ

    • As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.