Desktop support analyst [h1.location_city]

About The Company

Utah Retirement Systems provides benefits for state and other Utah Public employees through the work of two divisions. The Retirement Office administers pension and retirement benefits.  PEHP Health & Benefits specializes in medical, dental, life, and other benefits.  We take pride in providing a peace of mind for thousands of Utah families.  We are committed to our public mission and maintaining a positive team environment.  We offer a competitive salary, and our benefits far exceed what most modern employers offer.

Job Description

This job may be filled at any of the levels listed below.

Applications Support Analyst- Min : $76,663 / yr.  Max :  $97,740 / yr.

Sr. Applications Support Analyst - Min : $84,700 / yr.  Max : $107,994 / yr.

POSITION SUMMARY

Performs a variety of working level analyst functions involving complex technical duties related to timely and reliable functioning of computer software programs. The Application Support Analyst’s role is to deliver support to end users in the organization on the use of various types of software programs and data efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all departments. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of purchased software applications, training programs and related coursework.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Identifies and learns appropriate software applications used and supported by the Office.
• Runs and monitors software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging. Performs post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicates application problems and issues to key stakeholders, including management, development teams, and end users.
• Evaluates the application for possible enhancements. Determines what report consolidations or eliminations might be possible.
• Resolves complex issues related to the application process and software issues, servers, data, and databases.
• Provides technical expertise on data storage structures, data mining / migration, and data cleansing.
• Performs complex reviews of accounts for accuracy and performs continuous audit functions.
• Verifies calculations on complex transactions.
• Participates in needs analysis with department employees and facilitates solutions to mutual problems.
• Meets and coordinates with users and senior staff to determine application requirements and objectives, priorities, schedules, and administers all enhancements and defect resolutions.
• Reviews and analyzes various reports, forms, materials and information. Recommends and coordinates requests for modifications to programs and workflow(s) for business process and data management. Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.
• Recommends and implements processes and procedures to enhance efficiency, effectiveness, and control of application systems.
• Serves as a functional liaison between the Information Technology Department and all other Office departments in application and business processes.
• Conducts or participates in technical walk through to ensure that business and technical requirements are met.
• Performs preventative maintenance, including the installation of service packs, patches, hot fixes, and anti-virus software.
• Develops and maintains user manuals and program documentation according to standards.
• Maintains regular and reliable attendance.
• Maintains strict confidentiality.
• Performs other related duties as required.

Required Experience

Applications Support Analyst Minimum Qualifications

Bachelor’s degree in computer information systems, business or a related field and four (4) years of progressively responsible experience performing organizational management, large enterprise application support, business management; OR an equivalent combination of education and experience.

An emphasis in Information Technology and Systems Analysis is preferred.

Sr. Applications Support Analyst Minimum Qualifications

Bachelor’s degree in computer information systems, business, or a related field and seven (7) years of progressively responsible experience performing organizational management, large enterprise application support, business management; OR an equivalent combination of education and experience.

An emphasis in information technology, data, and systems analysis is preferred.

Knowledge, Skills, and Abilities

This list contains knowledge, skills, and abilities that are typically associated with the job. It is not all-inclusive and may vary from position to position :

Required technical skills include :

Required working knowledge of :

Required mathematical skills include working knowledge of :

Must possess excellent communication skills :

Must have the ability to :

The incumbent must always demonstrate judgment, high integrity, and personal values consistent with the values of URS.

Work Environment

Incumbent performs in a typical office setting with appropriate climate controls. Tasks require a variety of physical activities which do not generally involve muscular strain, but do require activities related to walking, standing, stooping, sitting, reaching, talking, hearing and seeing. Common eye, hand, finger dexterity required to perform essential functions.