Desktop support engineer [h1.location_city]

Job Description

• Producing a process map of all of the processes and their high-level interfaces, to ensure integration, consistency and continuity across all processes
• Designing secure and resilient technology architectures that meet all the current and anticipated future IT requirements of the organization
• Ensuring that the design of all processes, roles, responsibilities and documentation is regularly reviewed and audited for efficiency, effectiveness and compliance
• Designing measurement methods and metrics to support the continual improvement of service provision and all supporting processes
• Producing and maintaining all aspects of IT specification, including the overall designs, architectures, topologies and configurations of the infrastructure, environment, applications and data, and the design documentation of all IT systems
• Recommending proactive, innovative IT solutions for the improvement of IT design and operation whenever and wherever possible
• Translating logical designs into physical designs, taking account of business requirements, target environments, processes, performance requirements, existing systems and services, and any potential safety-related aspects
• Creating and maintaining IT design policies, philosophies and criteria, covering all areas including connectivity, capacity, interfaces, security, resilience, recovery, access and remote access, and ensuring that all new services meet their service levels and targets
• Working with capacity management and reviewing IT traffic volumes and requirements, identifying trends in traffic flows and levels of service
• Proposing design enhancements to IT infrastructure, capacity changes, continuity, backup and recovery arrangements, as required, and being aware of operational requirements, especially in terms of service levels, availability, response times, security and repair times
• Reviewing IT costs against external service providers, new developments and new services, initiating proposals to change IT design where appropriate cost reductions and benefits can be achieved, in consultation with Technical Services management
• Providing advice and guidance to management on the design and planning phases of IT systems, to ensure that requirements (particularly capacity, recovery, performance and security needs) are reflected in the overall specifications
• Providing advice and guidance to all areas of IT and business management, analysts, planners, designers and developers on all aspects of IT design and technology
• Interfacing with designers and planners from external vendors and service providers, ensuring all external IT services are designed to meet their agreed service levels and targets
• Playing a major role in the selection of any new IT infrastructure or technology solutions
• Assuming technical responsibility for IT standards, policy and design for all significant projects or major application areas, assisting with the impact assessment and evaluation of major new IT design options
• Taking full responsibility for the design aspects of all stages of the lifecycle of IT systems, including investigation, analysis, specification, design, development, construction, testing, maintenance, upgrade, transition, operation and improvement
• Constructing, interpreting and monitoring test plans to verify correct operation of completed systems against their design objectives
• Where required, assessing changes for their conformance to the design principles, including attendance at CAB meetings if appropriate
• Manage strategic Technical Services projects as directed
• Direct the management of telecommunications, desktop, and network initiatives as assigned
• Prepare and manage departmental budgets in a cost effective manner
• Ensure appropriate staffing and provide departmental leadership
• On call 24x7 for operational emergencies requiring management attention
• Other duties as assigned

Physical Requirements :

FCBI is an equal opportunity employer.