Desktop support engineer [h1.location_city]

IT Desktop Engineer

The IT Desktop Engineer provides third tier technical guidance to support staff both internally and externally; tests new OS version and acquire cross-departmental sign off on mission critical apps before releasing to organization; packages, tests and deploys new applications as needed for Windows Intel / ARM in MECM and macOS / iOS in JAMF; maintains encryption of endpoints bitlocker and filevault management via MECM, Intune, & JAMF; maintains and expands existing Knowledge Base while developing and maintaining technical documentation regarding systems supported for various readership levels; identifies user needs and independently researches procedures for accomplishing tasks, addressing both immediate and long-term technology processes, and document findings; remains informed and practiced in operating system and hardware requirements and evaluates new technologies, and provides insight into such technologies as they become accepted for use; coordinates closely with supervisor and communicates regularly with administrative staff regarding services and suggestions for implementing them.

Essential Functions :

• Act as the active IT liaison with advanced level end-users and the IT Department
• Provide technical guidance to external support staff in other areas
• Install, test, and debug software applications for image creation and deployment
• Take lead on 3 support to users of high-level administrative and managerial capacity and users of advanced, sensitive, and / or mission-critical level technology services
• Design and implement technical solutions
• Research and test potential project solutions
• New OS version testing
• Develop and maintain technical documentation regarding systems supported
• Identify and mitigate project issues and risks

Required Qualifications :

Physical Demands :

Location : University City - Philadelphia, PA

Additional Information :

This position is classified as Exempt, grade K. Compensation for this grade ranges from $54,630.00 to $81,940 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review. Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure. Special Instructions to the Applicant Please make sure you upload your CV / resume and cover letter when submitting your application. A review of applicants will begin once a suitable candidate pool is identified. Advertised : Dec 17 2025 Eastern Standard Time Applications close : Jan 17 2026 Eastern Standard Time

Drexel University is an Equal Opportunity / Affirmative Action employer, welcomes individuals from diverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic.