Desktop support engineer [h1.location_city]

Job Summary

The Sales Support Coordinator II is responsible for coordinating the sales, returns, and exchanges of Patterson animal health products and services. Additionally, incumbent acts as a liaison and a source of information for key stakeholders, including but not limited to customers, operations, sales, and leadership teams.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Accurately processes returns, credits, and customer rebills

Assists sales representatives and leadership with reporting needs

Serves as a reliable source of information for customers and field team

Supplements customer contact in absence of a Territory Manager

Works in conjunction with both Operations Manager and sales management to enable strong cross-functional processes

Prepares quotes, proposals, and ensures the full execution of contracts

Maintains accurate customer and order logs, records, and files

Tracks customer accounts and manages order fulfillment process

Tracks customer rebates and requests credit on accounts or payment by checks

Performs other duties as assigned

Job Qualifications

Required Qualifications

High school diploma or equivalent; and minimum of two (2) years experience in customer service and / or sales support position

Strong verbal and written communication skills

Exceptional interpersonal and customer service skills

Ability to remain organized and deliver accurate results in a work environment with rapidly shifting priorities

Strong analytical skills

Demonstrated knowledge of Microsoft Office Suite

Preferred Qualifications

Bachelor’s degree in Agriculture or Business-related field

Working Conditions

Physical Demands

Operating a computer and / or other office devices for the majority of the workday

May occasionally need to move packages up to 40 pounds such as office supplies or equipment

Must be able to communicate with others in person, over the phone, and in writing.

Must be able to understand and effectively exchange accurate information with key stakeholders, including coworkers, customers, and vendors

Must be able to read and interpret various electronic and written documents

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting / collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services

Travel and On-call

This position requires minimal travel in a regional area, as determined by business need

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills.$22.60 - $27.64