Desktop support [h1.location_city]
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Desktop support • las vegas nv
Desktop Support Technician
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ESMNellis Air Force Base, NV, US- [job_card.full_time]
Job Description
Job Description
Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Desktop Support Technician for an exciting opportunity located in Nellis Air Force Base, Nevada.
Job Description and Responsibilities
ESM is looking for a full-time Desktop Support Technician who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include :
The candidate shall provide desktop support functions for computer systems at Nellis AFB including NIPRNet, SIPRNet, and JWICS workstations and local area networks, Video Teleconferencing hardware, software, and networks, and installed audio / video equipment.
The candidate shall administer system applications; manage and install system upgrades and software to include unit software license management. The candidate shall administer a wide range of computer platforms and operating systems including security functions; setup and manage user accounts; add system peripherals; and troubleshoot and diagnose system and software problems. The candidate shall administer local software components and monitor system performance; administer systems on unclassified and classified networks; identify technical refresh requirements for hardware and software within 30 days of known requirement. The candidate shall engineer and maintain a back-up storage solution and perform back-ups. The candidate shall use system vulnerability scanning software, apply software patches and updates to harden systems and mitigate findings as required (via software patches, as update CDs are received and / or via the AF DISA website); assist the Information Systems Security Manager (ISSM) with completing accreditation package requirements and documentation (for those systems that the candidate is not itself serving as ISSM); troubleshoot hardware and software issues; assist Squadron personnel with access and use of the connected systems.
When directed by the government, the candidate will assist with computer system, video teleconference, and audio / visual upgrades and changes. Specifically, the candidate will conduct research analysis on available hardware, software, peripherals, or other equipment to determine the most effective and cost-efficient options for satisfying government requirements. The candidate will assist the government in managing the purchase, delivery, installation, and configuration of any new systems, upgrades, or changes.
Required Knowledge, Skills and Abilities (KSA)
- Installation, troubleshooting, break / fix, software / application support to Windows desktop systems.
Use PXI to install workstation baseline images.
Desired KSA
Minimum Training, Education, and Certifications
Minimum Clearance
Physical Requirements
Additional Requirements
ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.