Desktop support [h1.location_city]

Description

Job Summary :

Provide local client IT support when tier-1 support cannot fill a request or resolve an issue remotely. Install hardware, perform hardware refreshes, and manage break-fix of hardware. Perform system administration at the site level as needed.

Receives detailed instructions on new tasks and / or projects, little to no guidance on routine, varied situations that are normally encountered. Contributions generally require high attention to detail and may have minor impact on the organization.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
• Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved
• Record and track interactions with end-users and related activities in the service desk tool
• Create Knowledge Base articles as repetitive issues arise
• Provide site IT support encompassing :
• PC configuration and troubleshooting - OS, hardware, and software;
• PC maintenance / preventative maintenance;
• Printer installation, networking, configuration and troubleshooting;
• New user setup on Active Directory network;
• Support for client applications;
• Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
• Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
• Maintain department loaner equipment and administer checkout process
• Review and record daily event logs
• Call software and hardware vendors to request service regarding defective products
• Support equipment used in conference rooms and auditorium
• Perform occasional system administration at assigned site(s) :
• Server administration and troubleshooting; monitor and back-up or directly administrate selected servers or other network infrastructure as required
• VMWare administration and troubleshooting
• NetApp administration and troubleshooting
• Upgrade and update PC and Server software packages
• Install hardware and perform hardware refreshes for all sites being supported
• Review and record daily backup logs
• Maintain organization of the server room
• Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup
• Network cabling activities, where applicable
• Manage permissions groups, OUs, and group policies in Active Directory
• Support compliance initiatives and audits
• Phone and voicemail system maintenance
• Provide IT support for all local systems / applications
• Perform project work as directed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

High School diploma or equivalent required and 5 – 10 years of experience in an Information Technology service & support role; or equivalent combination of education and experience. Associate's degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred.

Computer Skills

Salary Range :

$77,000.00-$102,600.000

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education / training, work experience, key skills, and type of position.

Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws, regulations and ordinances. Background checks may include, but are not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks / credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​