Desktop support [h1.location_city]
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Desktop support • san jose ca
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Desktop Support Technician – L2.We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues.
You will be required to work o...[show_more][last_updated.last_updated_30])
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We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients.You will help install, upgrade and troubleshoot hardware and software systems.If you’re com...[show_more][last_updated.last_updated_30]
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Product Marketing Manager / h2pNVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years.
Its a unique legacy of innovation thats fueled by great tech...[show_more][last_updated.last_updated_variable_days]
Position : Desktop Support Engineer- Windows MAC and Linux End Points.Location : Santa Clara CA -Onsite.A Desktop Support Engineer who is responsible for troubleshooting and resolving issues for en...[show_more][last_updated.last_updated_variable_days]
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at.
We are looking for a capable resource to coordinate ranging...[show_more][last_updated.last_updated_30]
Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere o...[show_more][last_updated.last_updated_30]
A leading technology company seeks a Senior Software Engineer in San Jose, CA, to drive development of input technologies on ChromeOS.
Candidates should have significant experience with embedded sys...[show_more][last_updated.last_updated_30]
Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals.Troubleshoot and resolve hardware and software issues for Windows and macOS systems.Install, config...[show_more][last_updated.last_updated_30]
Senior Software Engineer, ChromeOS, Android Input, Desktop.Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with...[show_more][last_updated.last_updated_1_day]
About Us Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners.
From acquisition to delivery, on-premises or in the cloud, A...[show_more][last_updated.last_updated_30]
Rate Card Class : HR Support CNE Work Location : Sunnyvale, CA - Space Systems Level : Level 2 : BS+3-5 YRS or MS+0-3 YRS Pay Rate : $25.
As an experienced Program Lead you will create process and progra...[show_more][last_updated.last_updated_variable_days]
Our campus is located in Santa Clara, CA, the Heart of Silicon Valley.We like to say that it's here where the next generation of innovation is born.
Experience providing high quality customer-focuse...[show_more][last_updated.last_updated_30]
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The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...[show_more][last_updated.last_updated_30]
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Desktop Support Technician - (L2)
The Rockridge GroupMilpitas, CA, US[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]3+ years Windows & Mac Experience within an L2 Deskside Support role Customer Service and experience working directly with customers is a must. Technical authorization CompTIA or equivalent is preferred. Technical authorization with one or more of the following manufacturers : Apple , Dell, HP, Toshiba, Lenovo, ASUS is preferred. Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment. Able to multitask and prioritize multiple projects. Good interpersonal skills and organizational skills. Must be dependable and able to meet deadlines consistently. Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment. Ability to troubleshoot and resolve complex hardware and software issues. Excellent communication skills are a plus. General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus. 3+ years supporting one or more operating systems such as Mac OSX, Windows 10. Experience with Mobile Devices & Operating Systems (iOS / Android) is beneficial.
Job Description
Job Description
Job Title : Desktop Support Technician – L2
Location : Milpitas, CA.
Summary :
We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer’s office or desk location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.
Essential Duties and Responsibilities :
- Support of PC & MAC Platforms & Operating Systems.
- Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s office or desk location
- Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems.
- Work independently on assignments and report progress to your supervising manager.
- Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.
- Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled.
- Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.
- Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.
- Keeping certifications and training updated.
- Other duties and responsibilities may be assigned.
Education / Experience :