Desktop support manager [h1.location_city]

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, weve served the health care needs of the people of Memphis and the Mid?South.

Under general supervision, this position is responsible for the deployment and support of end?user computing (EUC) hardware, software, and applications in a clinical and business environment. Recommends, installs, configures, maintains, troubleshoots, and tests end?user computer hardware and software. May be required to administer user accounts, peripheral devices and workstations. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

Under general supervision, this position is responsible for the deployment and support of end?user computing (EUC) hardware, software, and applications in a clinical and business environment. Recommends, installs, configures, maintains, troubleshoots, and tests end?user computer hardware and software. May be required to administer user accounts, peripheral devices and workstations. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

What you will do

• Recommends, installs, configures, maintains, troubleshoots, tests and supports end?user hardware, and software applications. Participates in various projects, equipment moves and system implementations.
• Escalates calls appropriately and works with staff and other technical resources to ensure customer issues and concerns are addressed. Accurately documents and updates systems used to track and monitor calls and equipment. Analyzes customer requests and recommends hardware or software solutions that meet their needs in accordance with established standards. Recommends technical solutions or procedural changes that will reduce expenses, enhance productivity, or increase customer service.
• Responds to customer calls and resolves issues in a timely manner. Provides Manager, customers, and vendors with timely and accurate information. Effectively communicates with appropriate parties, both verbally and in writing. Informs Manager of any security concerns or policy violations.
• Provides technical training and educational sessions to individuals or groups. Develops, reviews, and modifies documentation as needed. Demonstrates continued growth in professional capabilities and maintains competence in current and evolving information technology.
• Performs other duties as assigned.

Education / Formal Training Requirements

Work Experience Requirements

Knowledge, Skills and Abilities

Supervision Provided by this Position

Physical Demands

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

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