Desktop support manager [h1.location_city]
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Desktop support manager • omaha ne
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Windows Desktop Administrator
ABBTECH Professional ResourcesOffutt Air Force Base, NE, United States[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Experience in software installation Laptop / PC maintenance and service Experience with VMWare, ARS, Ivanti, Remedy BS 2-4 Years, MS 0-2 or HS 8-10 Active TS / SCI clearance is required.
We are hiring a Windows Desktop Administrator in Bellevue, Nebraska.
Qty : 1
Desired Start Date : 9 / 18 / 2023.
End Date : 6 / 30 / 2024
Hrs / Wk : 40.00
Clearance Level : Top Secret Plus
This role requires flexibility to support issues or planned activities both during core business hours as well as after-hours and weekends as needed. Windows Desktop Services facilitates timely and efficient desktop service for nearly 10,000 combined PC, laptop and virtual sessions spanning across three networks, stand alone, and other use PCs in multiple locations to include outside of USSTRATCOM. This team is responsible for providing Level 2 & 3 problem resolution for all desktop and software components on the LAN with the exception of Break / Fix hardware actions. This role also is working towards engineering in operations for new software's and systems in the facilities. Building new and system upgrades from the found up.
Desktop administrators should exhibit excellent follow-through, customer service skills, task management, work ethic, and be able to work independently and collaboratively within a team. Administrators must also demonstrate time management skills to facilitate timely resolution of customer service requests.
Candidate must be able to perform the following tasks :
- Maintain system performance by performing system monitoring and analysis, performance tuning, troubleshooting system hardware, software, virtual system sessions, security tools, and operating system issues
- Build, update, maintain Blade PC platform.
- Create and maintain procedural documentation and train junior staff as necessary
- Support high-level, (NAOC / ABNCP / Exec Comms) computing requirements.
- Install and troubleshoot printers / print queues, scanners and Multi-Function Devices.
- Provide 24X7, and remote location support as needed
- Work ticket queues and document resolutions completely and accurately
- Adhere to enterprise architecture by following best practices
- Utilize both Active Directory and Active Roles Services to monitor and control, users, devices, permissions.
- Perform Enterprise VDI management, VMWare Horizon View, VMWare vSpherre Web Client.
- Distribute software to PCs utilizing SCCM, virtual sessions connection, or by desktop visit to hand load.
- Analyze alerts from various monitoring tools and take appropriate actions during troubleshooting.
Qualifications
The candidate that we hire will meet the following requirements :
ABBTECH is an EOE / Minorities / Women / Disable Individuals / Veterans