Desktop support specialist [h1.location_city]
[job_alerts.create_a_job]
Desktop support specialist • saint paul mn
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A company is looking for a Support Specialist to deliver exceptional customer experiences and help build a best-in-class support function.
Key Responsibilities
Serve as the primary point of contact for customer support inquiries, providing timely and high-quality responses
Collaborate with Customer Success Managers and Operations to ensure seamless customer handoffs and resolve issues efficiently
Own and improve support tooling and knowledge management to empower customers and reduce repeat requests
Required Qualifications
3-5 years of experience in customer support, technical support, or customer-facing operations, preferably in a SaaS or tech startup
Strong bias toward exceptional customer service with a mindset of ownership and follow-through
Experience investigating data issues and understanding relational databases
Moderate technical aptitude and familiarity with support platforms like HelpScout or Zendesk
Strong organizational skills to manage multiple issues and priorities simultaneously