Desktop support technician [h1.location_city]

Job Description

Job Description

About Us!

Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries , including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety.

We are passionate about our mission to protect every child, every school, every day!

About the Role

Reporting to the Director of IT, the Desktop Support Specialist will have a passion for technology, an eye for details, and a heart for service. This role is responsible for both hands-on and remote technical administration and support of enterprise, client desktop computer systems to employees as our "first responder" and primary administrator of our IT Helpdesk. Included are multiple online network systems, auxiliary consoles, peripheral equipment on electronic computer systems and some software.

While this is primarily a traditional Desktop Support role (80%), it will also include some office administration responsibilities (10%) as well as some higher-level Systems Admin work (10%).

Responsibilities

• Assisting employees to troubleshoot and resolve problems with company issued computer hardware and software
• Taking ownership of employee Onboarding and Offboarding
• Upgrading, installing, and configuring application software and computer hardware​
• Creating and managing system permissions and user accounts​
• Configuring and maintaining a company's computers, servers, networks, enterprise software and security systems​
• Installing and configure hardware and software as needed​
• Providing technical support for Microsoft Office and other software applications​
• Setting up new user accounts and configure access permissions​
• Maintaining inventory of hardware and software​
• Providing technical support to remote workers​
• Manage the HelpDesk ticketing database by creating and updating tickets; drive adoption of the HelpDesk ticketing database
• Building Access administration
• Office administration responsibilities, as needed :

Check, scan mail and packages

Qualifications

Office 365

What's in it for you?

You join the gold standard in school safety software.

You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.

You will work with diverse teams made up of some of the best minds in the industry.

You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.

You will have access to a robust benefits package that includes :

Remote-first philosophy

Flexible paid time off

Paid parental leave

11 Paid holidays per year

Workplace flexibility

Affordable health coverage (medical, dental, vision), paid 100% for employee only medical

401(k) employer contribution to help you plan for the future

Company paid life insurance, STD, and LTD

Pet insurance

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.