Desktop support technician [h1.location_city]
[job_alerts.create_a_job]
Desktop support technician • huntsville al
Desktop Support
eTeamMadison, AL- [promoted]
Store Support
Alabama StaffingMadison, AL, USISP Support Technician - Work from home
TEKsystemsHuntsville, AL, US- [promoted]
Sales Support
SEA Wire and CableMadison, AL, USSenior Software Engineer, Windows / Desktop Applications - Huntsville, USA
Clutch CanadaHuntsville, AL, United States- [promoted]
Technician
Main Event EntertainmentHuntsville, AL, United StatesL2 Desktop support
Tata Consultancy ServicesHuntsville, ALSupport Desk Technician
Trideum CorporationHuntsville, Alabama, USASoftware QA Engineer - Desktop & Mobile Applications (Automation Focus)
DirectViz Solutions, LLCHuntsville, AL, US- [promoted]
Store Support
Home Depot (Retail)Huntsville, AL, USSupport Technician
Dave & Buster’s, Inc.Huntsville, ALTechnician
PPSHuntsville, AL, US- [promoted]
Technician
MPWHuntsville, AL, United States- [promoted]
Radiology Technician - Radiology Technician
Community Health SystemsHuntsville, AL, United States- [promoted]
Cardiovascular Technician I - Cardiovascular Tech Support - FT - 1st Shift
Huntsville Hospital Health SystemHuntsville, AL, United StatesDesktop Support Technician_Madison
Gr8ttek, LLCMadison, AL, USSoftware QA Engineer – Desktop & Mobile Applications (Automation Focus)
DirectViz SolutionsHuntsville, Alabama, USAServer Support
Tupelo Honey - HuntsvilleHuntsville, AL, USDesktop Support
eTeamMadison, AL- [job_card.full_time]
Position : Desktop Support Tech
Location : Greenbrier Pkwy NW, Madison, AL,
Duration : Months CTH
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install / Move / Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Education and Experience :
Typically requires technical school certification or equivalent of - years of relevant experience
Certifications and Qualifications :
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Skills :
Excellence in communication and customer-facing skills
Strong oral, written, and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Must own a basic repair kit
Additional requirements may exist if the offer of employment is extended.
Rephrase with Ginger (Ctrl+Alt+E)