Development coordinator [h1.location_city]
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Development coordinator • davenport ia
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CONES Solutions, Inc.Moline, IL, US- [job_card.full_time]
Job Description
Job Description
Description :
This role is a key support position within our Service Department, working closely with the Service Manager to keep daily operations running smoothly. The Service Coordinator is responsible for data entry, scheduling, routing, dispatching, and delivering exceptional customer service to our commercial customers.
In this role, you’ll support a team of skilled technicians who service and maintain commercial food equipment—including coolers, freezers, ovens, fryers, steamers, and dishwashing systems. You’ll help coordinate these critical services by managing technician schedules, tracking work progress, ensuring parts availability, and maintaining accurate office and system records.
If you’re organized, detail-oriented, and enjoy being the behind-the-scenes driver of operational excellence, this is an opportunity to play a vital role in delivering outstanding service to our customers every day.
Requirements : Primary Duties and Responsibilities
- Answer, direct, or take messages for all service phone calls across all locations
- Take service calls via phone or email for all offices and generate corresponding work orders
- Record, schedule, and track work progress of service technicians via a dispatch board and maintain real-time status updates
- Audit, compute, and prepare information for service invoice quotes, billing, and other related procedures
- Investigate service complaints, evaluate, and suggest resolutions when possible
- Resolve customer inquiries about service-related questions, orders, and invoices
- Enter new customers into the system and update existing customer information (credit rating, tax information, etc.)
- Enter petty cash transactions on service order file room documentation
- Handle portal entries, including warranty claims and customer accounts receivable (AR)
- Utilize information technology tools and software, including phones, tablets, and Microsoft Office applications to daily tasks
- Other duties as assigned
Job Expectations
Education, Training, and Experience Requirements
Benefits Include
Company Information
Founded in 1966, CONES Solutions is a commercial food and beverage equipment sales and service facility. Corporate headquarters located in Moline, Illinois with strategically located branch offices in central Illinois and eastern Iowa to provide superior service in the eastern half of Iowa, western and central Illinois.
The services provided by CONES Solutions include installation, in and out of warranty service, and parts distribution for a variety of hot and cold food equipment manufacturers. In addition, Cones sells and services a complete line of commercial refrigeration and beverage equipment.
Start a career with CONES Solutions that offers long-term stability, competitive pay, strong benefits, and opportunities for growth!