Development director [h1.location_city]

About the Role

Eagle Fire is seeking a dynamic Director of Sales Development to lead and optimize a high-performing team of Sales Development Representatives (SDRs). This role is critical in driving new business opportunities for our commercial fire protection services. You’ll combine strategic leadership, operational excellence, and sales enablement to ensure consistent lead generation, qualification, and conversion into revenue-driving opportunities.

The ideal candidate is a proven sales operations leader who thrives in fast-paced, high-volume environments, knows how to motivate and grow sales talent, and leverages data, technology, and disciplined processes to deliver measurable results.

What You’ll Do

Leadership & Strategy

Build, lead, and mentor a team of SDRs to exceed pipeline and conversion goals.

Develop strategic plans for outbound engagement and lead qualification.

Collaborate with Marketing, Sales, and Operations to refine lead qualification criteria and optimize handoffs.

Foster a culture of accountability, collaboration, and continuous improvement.

Coaching & Development

Hire, train, and coach SDRs for peak performance and career growth.

Conduct call coaching sessions, performance reviews, and skill-building workshops.

Recognize and reward high performers to maintain a high-energy, success-driven team culture.

Operational Management

Oversee daily SDR operations to ensure metrics such as call volume, contact rates, appointment setting, and opportunity creation are met or exceeded.

Implement efficient workflows, scripts, and best practices for lead engagement.

Leverage Salesforce and dialer technologies to maximize productivity and data accuracy.

Track and report KPIs, providing actionable insights to senior leadership.

Process Improvement & Innovation

Continuously assess and improve SDR processes for efficiency and scalability.

Collaborate with Marketing to evaluate campaign performance and feedback loops.

Identify and implement tools, automation, and analytics to enhance productivity and conversion.

What You Bring

Bachelor’s degree in Business, Marketing, or related field.

7+ years of progressive experience in call center or inside sales leadership, preferably B2B or services.

Proven track record leading SDR teams in high-velocity environments.

Strong understanding of CRM systems, lead management, and sales funnel optimization.

Exceptional communication, analytical, and motivational leadership skills.

Experience in fire protection, building services, or facilities management is a plus.

Additional Requirements

Valid driver’s license and ability to operate a non-commercial vehicle for business purposes.

Must comply with company-controlled substances and alcohol standards.

Successful completion of background checks.

Ability to sit, stand, and use office equipment for extended periods.

Why Join Eagle Fire?

At Eagle Fire, you’ll be part of a growing company that values innovation, integrity, and teamwork. We’re passionate about protecting lives and property — and that starts with empowering our people to excel.

If you’re ready to build and lead a best-in-class sales development team while helping shape the future of our growth strategy, we want to hear from you.

In compliance with the Drug-Free Workplace Act of 1988, we maintain a drug-free workplace and operate a Drug-Free Workplace program. Eagle Fire Inc. is an Equal Opportunity Employer.