Director patient experience [h1.location_city]

The Patient Care (PC) Director assumes 24-hour responsibility for multiple units within a designated service line(s) for the overall assessment, planning, implementation and evaluation of patient care on the service. The position is critical in carrying out the system, hospital and nursing service mission, vision, values. As a key stakeholder, the Patient Care Director plays an integral role in the development and execution of the overall strategic plan. The emphasis of the plan includes growth and business development, along with the goal of obtaining top quartile clinical, fiscal and patient care outcomes for their area of responsibility. With a focus on creating a healthy work environment, the Patient Care director promotes the health system service standards and creates a highly engaged, patient focused, caring environment that addresses the needs of patients and their families in an individualized manner. The Patient Care Director functions as a key clinical leader who communicates regularly with the physician leader and departmental administrator. He / she fosters an environment of collaboration and respect with interprofessional colleagues and the entire health care team.

Job Responsibility

• The Patient Care Director participates in the creation, communication, and execution of a shared vision among their team to align organization goals within their service line.
• Collaborating with internal and external customers, the Director serves as a brand ambassador within the organization and community to promote the organization's mission, vision and strategic plan.
• The Director champions a culture of trust, respect, collaboration and teamwork to build relationships across units and departments to promote constructive dialogue, creativity and innovation.
• Upholds Culture of C.A.R.E., Northwell Health's promise to our patients and families, to create a culture of connectedness, awareness, respect and empathy.
• The Director exhibits and fosters behavior that emulates the hospitals mission, vision and values, and creates a leadership culture that promotes a healthy work environment. Utilizing a "just culture" approach to accountability, the Patient Care Director ensures, through their management team, that staff feel safe to admit mistakes, report problems, and take ownership of their actions.
• The Director establishes themselves as an integral member of the Senior Patient care Services leadership team.
• Using influential leadership, the Patient Care Director has the ability to inspire individual and service level excellence, create and attain a shared vision and successfully manage change to implement the organization's strategic plan and successfully achieve top level outcomes within their area of oversight.
• The Director ensures consistency in execution of systems and processes to provide the safest and highest quality of patient and customer centric care within their service line (s).
• To facilitate manager succession planning, the Director creates a structure to promote leadership development.
• The Director works closely with CNO to develop and operationalize the vision and philosophy for nursing practice across the organization, creating a dynamic professional environment predicated on integrity, respect, shared decision making and lifelong learning.
• Through involvement in professional organizations specific to their service line (s), the Director engages and impacts nursing practice on a local, regional and national level.

By fostering a milieu which blends appreciative inquiry, evidence- based, caring, compassion and ethical practice, the PC director promotes a high level of professionalism for their service line(s).

• The Director takes proactive steps to remain current in their knowledge of various regulatory and professional standards of care and takes an active role in ensuring compliance through policy development and review of practice.
• Nursing management and staff are empowered by the Patient Care Director to develop quality / performance improvement programs and implement innovative evidence-based strategies consistent with regulatory and legal standards.
• In collaboration with the CNO, the Director contributes to the overall nursing departmental strategy and develops, shapes and aligns their unit and service line (s) with the overall plan.
• The Director works with their management team to develop, oversee and monitor all department operational performance metrics to achieve higher levels of performance.
• Director should be actively involved with budget development including supplies and services needed, staffing levels to meet the needs of the patients in the service line, and capital requirement. Need to build the business case for their service line.
• The Director monitors financial performance of their service line(s) through review of budgetary and revenue variances together with the service leadership and communicates to department and administration.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Master's Degree, required. (Bachelor's or Master's Degree must be in nursing)
• Current license to practice as a Registered Professional Nurse in New York State, required.

Specialized certifications, as needed.

• 8-12 years of nursing experience and 7+ years of leadership / management experience, required.
• Additional Salary Detail

The salary range and / or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and / or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).