Dispatcher h1.location_city

Dispatcher

Location: Jacksonville, FL
Department: Dispatch
Reports to: Operations Manager

Role Overview

The Dispatcher is a critical component of Gator Transport Group's day-to-day operations, acting as the communication hub between customers and drivers. This role demands exceptional attention to detail, forward thinking, and strong organizational skills to ensure optimal customer service and internal efficiency. The ideal candidate thrives in a fast-paced environment and maintains composure under pressure while juggling logistics, compliance, and customer relationships.

What we offer:

Gator Transport Group offers Medical, Vison, Dental, $15,000 Life insurance policy upon hire with the option to elect up to $350,000, Long-term Disability, Short-term disability, Accident Insurance, and Critical Illness Insurance.

Key Responsibilities

• Accurately enter all job orders into Towbook and assign drivers accordingly

• Manage daily workflow and dispatch for 10-15 drivers

• Create and maintain customer accounts in Towbook

• Verify all loads meet legal/permitted weights and dimensions

• Maintain clear and timely communication with customers regarding delays or issues

• Negotiate rates with customers via email, phone, and text

• Relay all necessary dispatch information to drivers, including equipment, addresses, schedules, and permit needs

• Promptly answer all dispatch-related calls and texts, including after-hours inquiries

• Contact customers proactively when trucks are not assigned work for the day

• Submit all driver vacation/time-off requests to the GM

• Monitor and ensure driver compliance with Hours of Service (HOS) regulations

• Confirm on-time driver departures and arrivals at job sites and yards

• Schedule and coordinate permits, escorts, and subhaulers daily

• Send customer packets to prospects and Maintain follow-up tracking

Qualifications

• High school diploma or GED (required)

• Bachelor's or Associate degree in Transportation, Logistics, or related field (preferred)

• CDL Class A and a Valid Medical Card

• 3-5 years of dispatch experience in the construction or heavy haul industry

• Proven customer service background and familiarity with freight documentation

• Working knowledge of Towbook, Samsara, and transportation management software

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Strong organizational, communication, and time-management skills

• Understanding of Florida DOT laws, load weights, and restrictions

• Existing customer book of business is a strong advantage

Work Schedule & Environment

• Monday-Friday, 6:00 AM - 4:00 PM, with availability for after-hours dispatch calls

• Occasional Saturday work from home may be required

• Physical activity includes sitting, standing, reaching, stooping, kneeling, and liftingRegularly lift up to 10 lbs.; occasionally up to 50 lbs.

• On-site office environment

Gator Transport Group

• Drug-Free Workplace

• Equal Opportunity Employer

• E-Verify Participant (Homeland Security)