District manager h1.location_city

Job Title: District Manager

Reports to: Regional Manager

Status: Full Time/Supervisor/Exempt

Job Summary

Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports.

Essential Duties and Responsibilities

· Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.

· Operational consistency amongst all clubs within the region, including but not limited to:

o Outstanding member experience

o Planet Fitness and Baseline Fitness brand standards

o Club cleanliness

o Policy implementation

o Weekly payroll approval

o Front desk management

o Facility maintenance and repair

o Vendor and inventory

· Responsible for hiring, coaching, developing, reviewing and potential disciplinary actions of Club Managers within district.

· Develop and train staff to build a bench for the Club Manager positions.

· Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.

· Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers

· District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls.

· Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager.

· Handle all incoming email complaints and mystery shops from district location.

District Manager Schedule

· District manager schedules are approved by the Regional Manager monthly.

· The expectation is that 70% of the District Managers time is spent in the clubs.

· When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.

Essential Behavior Requirements

· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

· Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

· Honesty and good work ethic

· High school diploma

· Willingness to travel

· At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.

· Strong customer service skills

· Strong communication, organizational and leadership skills

· Basic computer proficiency

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