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Fahrenheit Advisors is leading the search for the Relationship Manager for our client, First Atlantic Restoration. This is a new position reporting to the Sales Manager and based out of the Newport News office covering the Middle Peninsula territory.

Company Overview:

For more than 25 years, First Atlantic Restoration has been a trusted leader in high-quality, award-winning disaster cleanup, mitigation, and restoration services for both commercial and residential properties. As a locally owned company headquartered in Virginia Beach with multiple offices across Southeastern and Central Virginia-including Richmond, Newport News, Chesapeake, Williamsburg, and Charlottesville-they provide 24/7/365 emergency response and are equipped to handle property damage of any size or complexity, from water and fire loss to biohazard containment and infection control.

The company is powered by a highly trained, values-driven team known for its humility, kindness, and commitment to doing what's right. Their reconstruction division has earned multiple national awards for excellence and creativity, and their specialized infection control arm is trusted daily in sensitive environments such as hospitals, operating rooms, and nursing facilities. Since their founding in 1990, over 45,000 clients have benefited from First Atlantic Restoration's expertise and customer-first approach.

As a mission-centered organization, First Atlantic Restoration also operates its Give First Foundation, supporting disabled veterans, children, and families in need through charitable restoration and accessibility projects-further reinforcing their commitment to community impact.

Position Overview:

This successful candidate will be responsible for generating sales by helping others in times of crisis. This individual must display a caring and helpful spirit

of Giving First in order to create a win-win situation for the customer as well as First Atlantic Restoration. The successful candidate will be responsible for

creating relationships with strategic partners, developing mutually beneficial relationships with key contacts, and generating leads to hit an established annual sales goal.

• Essential Skills and Abilities:
• Effective communicator, both orally and in writing.
• The willingness to learn and effectively execute First Atlantic's sales process.
• Computer literate (i.e., Word, Excel, and PowerPoint)
• Competency in problem-solving and decision-making
• Effective territory management of the assigned contact database with regular updates regarding visits and activity.
• Ability to work as a team player
• Accountability for new leads developed daily to build sales volume
• Ability to demonstrate empathy and patience with customers during extremely times

Responsibilities:

Sales Duties:

• Consistent adherence to our Core Values in both the professional environment and while interacting with employees, clients, vendors, and all others connected to First Atlantic.
• Convey a positive image of FAR to the customer at all times in accordance with company policies by taking pride in your personal appearance, maintaining a positive attitude and conducting yourself in a professional manner.
• Maintain and effectively manage a pre-assigned account list.
• Work as a team player to continue to build on the winning culture of FAR
• Meet Key Performance Indicator expectations.
• Prepare for and participate in sales meetings
• Manage client specific accounts receivable to under 90 days receivable and be willing to have conversations about money with clients.
• Generate new leads daily
• Maintain regular contact with accounts and leads through a calendar/diary system.
• Assist with finding additional streams or revenue and markets
• Assist with preparation of marketing and branding materials and literature.
• Effectively utilize FAR's relationship management tool to ensure accurate and timely information on assigned customers and prospects
• Arrive on-site for client claims to enhance relationship and project professional image
• Support the production department when needed on client-specific needs relative to producing the work.
• Support warranty claims for clients when applicable.

Must be effective in executing an effective prospecting plan to include

• Attending industry association events
• Attend client training events in-house
• Networking within the community to expand client relationships.
• Attend community events, such as golf tournaments, as directed by sales and marketing leadership
• Developing opportunities through calls, running effective meetings with prospects and key referral sources, and following FAR's sales process
• Provide emergency assistance after a loss, when needed.