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The County of Riverside's Information Technology Department is currently seeking a paid intern. The candidate will report to the IT Manager in the Customer Services Division.

The in-person student internship position is based in Riverside County and offers a flexible work week consisting of up to 30 hours per week, with flexibility granted around academic obligations. The selected candidate can anticipate the internship to be 8-10 weeks in length.Under supervision, assists and participates in the work performed by employees of a specific profession; Through participation, receive supervised work experience in a specific professional vocation, and performs other related duties as required.

The intern will be responsible for, but not limited to :

• Analyze helpdesk and call center processes for efficiency and customer experience.
• Research innovative solutions and emerging technologies.
• Assist with ticket triage, escalation, and resolution support.
• Help manage inventory and coordinate hardware deployments.
• Identify and recommend process improvements, tools, and KPIs.
• Assist in implementing approved changes.
• Document current processes and identify bottlenecks.
• Recommend tools and define KPIs for performance tracking.
• Support implementation of improvements of workflows.

The intern should expect to gain hands-on IT helpdesk and call center experience, customer service skills, process improvement knowledge, exposure to logistics and inventory management, and professional development in communication and problem-solving. Additionally, the intern will have the opportunity to collaborate in a team-oriented environment, enhancing their communication and teamwork skills.Minimum Cumulative Grade Point Average : 2.5 GPA required. Proof of most current unofficial / official transcript with cumulative GPA must be provided at time of application as well as a resume.

Education : Applicants must be currently enrolled / attending school at an accredited college or university in a Bachelor's or Master's degree program, or a recent graduate.

Areas of Study : Information Technology, Computer Science, or similar. Certifications in IT Operations, Database Management, Cybersecurity, or Cloud Technologies are highly desirable.

Minimum Qualifications :

• Student, or recent graduate in the Field of Information Technology, Computer Science or a closely related field with a concentration of Telecommunications, Information Systems, or Networking.
• 2.5 GPA or greater.

Additional Desired Candidate Qualifications :

• Understanding of IT support and ticketing systems.
• Problem-solving and process improvement mindset.
• Proficiency with Microsoft Office.
• Organizational and time management skills.
• Ability to work independently and in a team.
• Self-motivated.
• Proactive and eager to learn.
• Collaborates well with others within a team environment.

All applicants are required to include a resume and most recent unofficial / official transcript. Document(s) must be uploaded as attachments at time of application to be considered. The County of Riverside has a Veteran's Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 or NGB-22 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for Veteran's Preference. Policy is available here : https : / / rivcocob.org / sites / g / files / aldnop311 / files / 2023-05 / C-3%2004-04-2023_0.pdf

What's Next?

This recruitment is open to all applicants currently enrolled / attending school at an accredited college or university.

No late applications will be permitted and changes or alterations cannot be accepted. Resumes that include job descriptions and duties copied from the job classification will not be considered.

Applications received prior to the closing date will be considered based on the information submitted. Include relevant work experience details on resume and / or application. Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process.

General Information

For more information, please contact Nathan Paul at NathPaul@RivCo.org .

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