Ecommerce manager [h1.location_city]

Overview

The Trade Program Manager is responsible for driving Trade customer experience and sales through The Container Store Trade program. This position updates program offerings to remain relevant and drives program engagement with Professional Partners in Trade. This position partners with Technology, Buying, Organizing Programs, Marketing, and Store teams to execute the programs while driving program awareness and success. This position may also interface directly with business and professional customers to foster mutually beneficial relationships and support program initiatives. This is a full time, salaried position.

Position Reports to

Director of Trade and In-Home Organizing

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Principal Duties and Responsibilities

• Evaluates and refreshes Trade Program initiatives to maintain relevance and engagement, including the Trade administration portal and application process, and reporting metrics
• Supports the Trade program, including external communication, and internal communication and supports company initiatives and selling strategies
• Facilitates store education on program offerings, and partners on collaboration and leverage across areas to drive leads, sales, and customer experience
• Responsible for Trade program membership roster, application and approval process, and email opt-outs; ensures team responds to all inquiries and questions within the required time limit
• Responsible for Trade Program administrative duties including Tax-Exempt enrollment and Designer and Trade program sale reconciliations
• Supports Design Specialists with Design, feedback, and suggestions to assist with being relevant to the Trade Industry
• Actively participates in professional organizations and events as requested
• Gathers, reports, and communicates customer and partner feedback on service, program benefits, and customer experience; addresses any customer or partner complaints
• Maintains current knowledge of The Container Store business, brands, and product offerings, as well as industry and competitor trends and updates
• Maintains knowledge of and ensures compliance with company policies and procedures
• Consistently arrive promptly to work the assigned schedule
• Maintain discretion related to all confidential / sensitive company and customer or partner information
• Perform other tasks and duties, as required

Experience Education, Certifications and Affiliations :

We believe in taking care of our team.  That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you  contain your health ,  grow your career , and  find balance in your life .

Here's a peek at what you can expect :

For our full-time associates, we offer even more :

But that's not all!  We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Company will not pay costs associated with immigration sponsorship.