Ecommerce manager [h1.location_city]

Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision.

Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes. In basketball the NBA and FIBA, in cycling the Tour de France, Giro d’Italia and La Vuelta a España and in motorsports MotoGPTM are just some of the names that rely on Tissot as their Official Timekeeper. We provide innovative and traditional watches for our customers who appreciate our commitment to quality, authenticity and excellence.

Job Description

Ecommerce Specialist

The Swatch Group (U.S.) is looking for an Ecommerce Specialist who will be responsible for assisting with the management and growth of our direct-to-consumer corporate websites, Amazon and V2C national channels. This role supports and expands existing e-commerce sales through marketing, merchandising, and promotional techniques for all online channels. This role is crucial in ensuring that the company's e-commerce operations run smoothly across all ecommerce channels, are well-maintained, and continuously grow. The Ecommerce Specialist must be detail-oriented, proactive, and adaptable, with a strong understanding of the digital retail environment and customer-centric strategies.

This is an office-based position in Miami, Florida.

Profile Primary Duties and Responsibilities :

Regularly audit and analyze e-commerce platforms to ensure accuracy, currency, and quality of content across various categories. Resolve any errors and ensure proper merchandising

Manage product updates and new collection launches, ensuring accurate product details, stock availability, pricing, and sell-out performance. Oversee the launch process from product uploads to banner updates

Use reporting tools to prepare monthly reports, identify trends, analyze sales data, and find opportunities to enhance the e-commerce experience. Forecast potential impacts of proposed changes

Monitor inventory levels, ensuring stock availability and timely replenishment

Address and resolve any technical issues to ensure a seamless customer experience. Manage customer inquiries and reviews across platforms (Salesforce, Google, Meta)

Uphold brand standards across all retailer and national accounts’ websites. Ensure digital assets and product presentations align with the brand’s identity. Create and provide necessary digital content to drive brand awareness and sales

Collaborate on content calendars for campaigns, promotions, and email strategies. Ensure flawless execution of all digital initiatives. Assist with campaign setups upon request

Assist with regular updates and optimizations for Instagram Shop and PromoBoxx, ensuring content is accurate, timely, and aligned with marketing campaigns

Stay informed on digital retail trends, consumer behavior, and opportunities. Assist with global projects from HQ, ensuring they align with local market needs

Monitor and manage grey market issues to ensure compliance with brand policies and protect the brand’s integrity

All other duties assigned by Management

Professional Requirements Education and Experience Requirements :

4-year College degree in Business, Marketing or similar field is required

3-5 years of experience in e-commerce role; experience in luxury accessories / jewelry preferred

Excellent communication skills; written and verbal

Experience with Google Analytics

SEO knowledge

Strong interpersonal and creative skills

Must be highly proficient in Microsoft Office Suite (Excel experience required)

Salesforce knowledge preferred

Photoshop is a plus

Must have strong excel experience and analytical skills

HTML knowledge is a plus

Physical Requirements : This is primarily a sedentary office position which requires the Ecommerce Specialist to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

• Additional Skill Requirements : Must be self-motivated and a self-starter; quick learner for a multifaceted business and companion domestic and international staff;
• Must possess strong organizational, project management and problem-solving skills with multi-tasking abilities in a fast-paced corporate environment;

Arrive early and work late if necessary

Understand and follow posted work rules and procedures

Accept constructive feedback

Must be a team player

Benefits Program The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)

Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)

Company paid life insurance and Long Term Disability

18 days of PTO per year

Special bucket of sick time per year extended paid time for medical, parental and military leave

Holiday pay

Voluntary FSA, STD, Accident / Hospital Indemnity insurance

Employee product discount

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