Electromechanical technician h1.location_city

A client of Innova Solutions is immediately hiring for a Workstation Technician.

Position type: Full-time, Contract
Duration: 12+ months
Location: Rochester, MN 55901

Required skills: Help Desk, Applications, Materials Management, Customer services, LAN, installation, customer service

As a Workstation Technician you will:

• Ensure equipment is labeled according to client’s specifications.
• Researches, verifies, and documents device specifications according to purchase order and client’s standards.
• Works in conjunction with service and business units to relocate equipment as requested by departments.
• Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
• Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.)
• Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
• Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
• Collaborate with other IT Infrastructure areas to manage parts inventory.
• Evaluates and processes equipment according to IT Security policy and guidelines.
• May require overtime and on-call participation.

Required Skills & Qualifications

• Two (2) years of customer service experience.
• Incumbents will possess good organizational skills as well as good written and oral communication skills.
• Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member.
• Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
• Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
• Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
• Able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.
• Able to lift seventy-five pounds or more and able to distinguish colors.

Thank you!

Anil Sharma



PAY RANGE AND BENEFITS:
Pay Range*: $20 - $25 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).