Eligibility specialist [h1.location_city]

Description Work Hours : 8 : 30 a.m. - 5 : 00 p.m. Workdays : Monday – Friday Location : 5315 Summit Pkwy | San Antonio, TX 78207 Mission : The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love Summary : Under the supervision of the Extended Care Services Director, the Intake & Eligibility Coordinator plays a critical role in the Social Adjustment Services (SAS) program by serving as the first point of contact for new clients. This position ensures that clients are screened for program eligibility, properly enrolled, and fully informed about services, rights, and responsibilities. The Coordinator ensures all required intake documentation is completed, signed, and accurately entered into client databases and tracking systems. By combining eligibility determination, enrollment support, and data accuracy, this role lays the foundation for high-quality case management and helps ensure clients receive timely, culturally responsive, and trauma-informed services that promote self-sufficiency and community integration Position Responsibilities :

• Must ensure the completion of all required professional development assignments in a timely manner for their direct reports
• Must complete all required professional development assigned in a timely manner
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by the Program Director and Manager.
• Eligibility Determination – Review and verify client eligibility for SAS and related programs, ensuring compliance with all program guidelines and funder requirements.
• Client Intake & Enrollment – Conduct intake appointments, explain program services and expectations, and ensure that clients understand their rights, responsibilities, and next steps.
• Enrollment Documentation – Ensure all required enrollment forms and agreements are accurately completed, signed, and filed in compliance with agency standards.
• Data Entry & Accuracy – Enter client demographic and service information into all required internal and external databases in a timely and accurate manner.
• Client Orientation – Provide initial orientation to clients on available services, community resources, and agency processes to set them up for successful participation.
• Collaboration – Work closely with caseworkers and other program staff to transition clients smoothly from intake into ongoing case management and support services.
• Quality Assurance – Monitor and audit intake and eligibility files for completeness and accuracy; identify and address gaps proactively.

Competencies

Communication

Critical Thinking

Resilience

Results Oriented

Integrity / Honesty

Requirements

Minimum Qualifications :

Minimum Knowledge and Skills :

Disclaimer :

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.)

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities