Emergency dispatcher [h1.location_city]

JOIN THE CITY OF ORANGE POLICE DEPARTMENT AS A

POLICE DISPATCHER!

The City of Orange is looking for a dedicated individual who wants to make a difference in the community they serve by becoming a Police Dispatcher with one of the best Police Departments in Orange County! Ideal candidates are calm concise decisive and compassionate under pressure.

THE APPLICATION PROCESS :

This recruitment will close once a sufficient number of applications has been received. The first review of applications is tentatively scheduled for Monday December 15th. Candidates who wish to ensure their application is reviewed and considered should apply by December 15th. Those candidates who best meet the needs of the City based on a review of their application as submitted will be invited to participate in the selection process which may include but is not limited to a typing test written examination and in-person interview.

Candidates who already possess both of the documents listed below should attach both documents to their application in order to waive the next two steps of the recruitment process :

• California POST Entry-Level Dispatcher Selection Test Battery T-Score of 48 or higher
• In-person Typing Certificate indicating a corrected typing speed of 35 WPM (the Typing Certificate must include the following information)

Name of Applicant

Number of corrected (net) words per minute typed during a five (5) minute timed test

Date of Certificate cannot be more than six (6) months old as of the date of application

Signature and title of person verifying the typing test

Address and telephone number of the agency administering the exam

LATERAL DISPATCHER CANDIDATES - $10000 HIRING INCENTIVE :

The City offers a $10000 hiring incentive for Lateral candidates : $5000 at time of hire and $5000 at time completion of probation! A Lateral candidate is defined as a candidate who is currently employed by a California law enforcement agency as a dispatcher and possesses a California POST Dispatcher Basic Certificate (this required certificate is not the same as the CA POST Public Safety Dispatchers Basic Course certificate). If you believe you qualify as a Lateral candidate email after you have submitted your application.

AUTOMATIC EMPLOYMENT DISQUALIFIERS :

We understand that applying for employment requires a substantial amount of time and effort. Before applying for the position of Police Dispatcher please click on and read the Orange Police Departments Automatic Disqualifier Notice to help you determine if you are eligible to be considered for employment. Note : All personnel hired by the Orange Police Department shall be a permanent and full-time resident of the State of California and reside no further than one hundred (100) road miles from Police Headquarters.

Examples of Duties

Under general supervision from higher level supervisory and management staff Police Dispatcher duties may include but are not limited to the following : Receive emergency calls from the public requesting police or other emergency service; determine nature and location of emergency determine priority and dispatch emergency units as necessary and in accordance with established procedures; maintain contact with all units on assignment; maintain status and location of police field units; answer non-emergency calls for assistance; answer maintenance service emergencies on weekends and holidays; coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies; enter update and retrieve information from Teletype networks relating to wanted persons stolen property vehicle registration stolen vehicles and other information; perform a variety of record keeping filing indexing and other general clerical work; maintain a variety of logs relating to public safety activities; test and inspect equipment as required; type daily log of all field calls and units dispatched; perform related duties as assigned. Candidates must be able and willing to work rotating shifts including evenings overnights weekends and holidays.

Typical Qualifications

Knowledge of :

Geographic features and streets within the area served.

Standard radio broadcasting procedures and rules.

Correct English usage spelling punctuation and grammar.

Modern office procedures practices and equipment operation.

Ability to :

Communicate clearly and concisely both orally and in writing.

Work under pressure exercise good judgment and make sound decisions in emergency situations.

Effectively communicate with and elicit information from upset and irate citizens.

Type accurately at a rate of 35 words per minute or faster .

Understand and follow oral and written instructions.

Learn to operate dispatch Teletype and other office equipment.

Establish and maintain effective working relationships with those contacted in the course of work.

Work various shifts as assigned.

Education & Experience :

Required :

Completion of the twelfth (12th) grade or equivalent

Two (2) years of general work experience involving frequent interactions with the public

Highly Desirable :

One (1) year of dispatch experience in a public safety (police and / or fire) or fast-paced setting

One (1) year of experience operating communications equipment

Possession of a California POST Public Safety Dispatchers Basic Course certificate

License or Certificate :

Possession of or ability to obtain a valid California drivers license by time of hire.

Completion of or ability to complete as required the California POST Public Safety Dispatchers Basic Course.

Supplemental Information

PHYSICAL DEMANDS :

Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend stoop kneel reach push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift carry push and pull materials and objects up to 25 pounds. This position requires regular and reliable attendance and the employees physical presence at the workplace. Incumbents are assigned to a 4 / 10 work schedule. Must be willing and available to work various shifts on a rotating basis to cover the 24 / 7 operations of this role including but not limited to evenings weekends and holidays.

ENVIRONMENTAL ELEMENTS :

Employees work in an office environment with moderate noise levels controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and / or public and private representatives in interpreting and enforcing departmental policies and procedures. The principal duties of this class are performed in a police station environment with exposure to criminal offenders mentally ill individuals and persons potentially infected with communicable diseases.

DISASTER SERVICE WORKER :

All employees of the City of Orange are designated by both State law and City ordinance to be Disaster Service the event of a declared emergency or any undeclared emergency or natural disaster that threatens the life health and / or safety of the public employees may be assigned to assist rescue and relief workers. Such assignments may be in locations during hours and performing work significantly different from the employees normal work assignments and may continue through the recovery phase of the emergency.

CITY MISSION VISION AND VALUES :

Incumbents in all City positions are expected to exhibit the behavior characteristics reflected in the Citys Mission Vision and Values statements in the performance of their duties : The City of Orange is committed to excellent service for our residents businesses and visitors. As an organization the City of Orange is the leader in delivering the highest level of service to meet current and future needs of the community. The Citys values include Teamwork Accountability and Excellence.

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 71292 - 95088