Emergency dispatcher serp_jobs.h1.location_city

Job Description

Job Description

First for a reason :

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Dispatcher - Abington Public Schools (Abington, MA) At First Student , our Dispatchers are a constant reflection of our company's commitment to safety, reliability, and outstanding customer service . The Dispatcher is responsible for overseeing all routes and scheduling of buses, ensuring on-time performance, and providing day-to-day support to drivers and monitors.

We proudly serve :

Abington Public Schools

Whitman-Hanson Regional School District

Derby Academy

Scituate Public Schools

Why join First as a Dispatcher?

• $22.00 - $25.00 per hour , based on experience and CDL possession (or willingness to train)

Split shift : 5 : 30 a.m.-9 : 30 a.m. and 1 : 00 p.m.-5 : 00 p.m. (40 hours per week)

Monday-Friday schedule aligned with school operations

Tremendous career advancement opportunities with a strong presence across North America

Positive and rewarding work environment

Dispatcher Responsibilities :

Dispatch and communicate with drivers, monitors, and operations staff daily

Counsel and coach drivers and monitors on front-line performance and customer service expectations

Handle heavy phone and radio traffic in a professional and timely manner

Serve as the primary communication liaison between the operation and our contracted customers

Take all scheduling and driver concerns and report them to the Operations Supervisor or Contract Manager

Provide proactive solutions to route, drop-off, and pick-up challenges

May handle charter reservations, billing, or driver payroll as assigned

Assist with special projects and provide back-up coverage for operational needs

Support and assist with supervision of daily transportation operations

Dispatcher Experience and Skills Required :

High school diploma or equivalent required

Basic knowledge of radio dispatch equipment and communication systems

Strong communication and customer service skills with the ability to manage multiple priorities

Proven ability to deliver results under time constraints and deadlines

Prior experience in terminal operations, scheduling, or driver management preferred

Computer literacy (Microsoft Office, scheduling systems) required

Subject to DOT drug testing and physical

DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Student Employee Benefits :

401(k) savings plan with company match

Paid holidays and vacation time

Career advancement opportunities across North America

Discounts on cell phone plans, vehicles, and more through the PerkSpot employee program

At First Student , our commitment to putting our customers first , dedication to safety , and dependability creates an environment where you can thrive. With over 120,000 employees across North America, you'll find stability, growth, and exceptional training to support your future.

Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https : / / www.phila.gov / media / 20210423160847 / Fair -Chance-Hiring-law-poster.pdf.