Emergency dispatcher Jobs in Eugene, OR

Dispatcher - Night Shift - Eugene

Do you get an extra sense of satisfaction from making sure everything is organized and running smoothly? Do you thrive when you're solving problems on the fly? Are you happiest at your job when you know you've communicated clearly, and everyone is on the same page?

If so, our dispatcher role at Carson may be the perfect fit! Due to growth and expansion, Carson is excited to fill night shift positions for a dispatcher. This is a great opportunity for the right candidate to join our high-performance team in a role that will allow for additional growth.

The Company: Carson has been synonymous with quality and service since 1938. Originating as a heating oil provider in Portland, we have expanded our reach across the Pacific Northwest, offering a diverse range of services including fuels, lubricants, propane, industrial solutions, and more. Our commitment to customer satisfaction drives our success and inspires our dedicated team!

Purpose: This position will be responsible for monitoring fuel inventories and the dispatching of fuel orders to the appropriate trucks and drivers, and overall logistics management.

Responsibilities include but are not limited to:

• Assign and dispatch bulk fuel deliveries while monitoring inventory levels via computerized management system.
• Build individual truck/trailer load plans for drivers using specific contracts that are price specific
• Relay information such as assigned truck number, and customer requests or immediate needs directly to drivers
• Resolve driver obstacles and rack issues.
• Answer after-hours Customer & Driver phone calls.
• Review orders for accuracy and correctness before dispatching to drivers.
• Track drivers throughout the shift via Carson Software to make sure they are still operating and safe.
• Coordinate with management, sales, and drivers to satisfy customer expectations.
• Inform management of any potential sites that need to be evaluated due to safety concerns to ensure safe deliveries and minimize customer service issues.
• Follow emergency procedures if needed (i.e. motor vehicle accident, spill, truck break down, etc.)

Relationships and Roles

• Shifts are on a rotating schedule, with shifts lasting from 5:30 pm - 6am.
• Occasional required overtime when workload deems it necessary.
• Demonstrate the ability to interact and cooperate with all company employees.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.

Desired Job Specifications

• 1-2 years' previous dispatch experience and/or customer service experience a plus (we will train the right candidate)
• Proven ability to multi-task and work under fast-paced environments while maintaining accuracy
• High attention to detail and strong organizational skills
• Computer and customer service skills
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
• Ability to relay information in a fast-paced environment
• Strong communication skills.
• Strong troubleshooting skills.
• Excellent interpersonal skills and team orientation.
• Computer literate with experience using MS Office and of like software systems.
• Excellent time management and organizational skills with the ability to multi-task in a fast-paced environment.
• Ability to problem solve and provide solutions.

Employee Notes

• Employer will conduct a background check, drug screen, and driving record check.

Benefits include: Medical, Dental, Vision, 401K, Aflac, Pre-paid legal, Long Term Disability, Life Insurance, Employee Assistance Program and PTO.

The company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.