Employee Services Manager
Develop and lead an employee services function delivering consistent, compliant, and scalable services, while enabling HR Business Partnership and Centers of Excellence (COEs) to focus on strategic work to achieve the Company's business goals and objectives
Design, implement, and evolve TMEIC's 1HR model, ensuring clear roles, responsibilities, and hand offs between Shared Services, HR Business Partners, and COEs, in partnership with HR leadership
Serve as a strategic partner to HRD, HRBPs and COE leaders, translating business and functional needs into scalable employee service solutions
Drive change management efforts associated with new HR processes, systems, and service delivery approaches across TMCA
Contribute to long term HR strategy by identifying opportunities to improve efficiency, consistency, compliance, and employee experience
Implement and manage a tiered HR support model
Define, and provide insights around employee services satisfaction metrics such as responsiveness, and first contact resolution
Develop and maintain HR knowledge articles, FAQs, and process guides
Partner with HR Systems to expand employee and manager self service
Reduce dependency on manual support through documentation and automation
Manage operational performance of HR vendors, as assigned
Facilitate negotiations and execute contracts with external vendors, in collaboration with internal and external legal resources, as applicable
Own the administration and continuous optimization of HRIS platforms, ensuring data accuracy, system integrity, real-time activity tracking, and delivery of actionable management reports
Develop, analyze, and maintain regular and accurate recruitment data extracts and reports, and provide executive summary to support decision making, using available business tools
Facilitate training regarding HR practices, compliance, and employment law as applicable
Ensure compliance with legal and regulatory requirements throughout the recruitment process
Consult with and advise managers, and others, as applicable on HR business process
Provide consultative, administrative, and technical guidance in the development and implementation of HR programs, as applicable
Identify, develop, recommend, implement and update methods and materials to improve HR programs and communication
Monitor and report on human resource trends, best practices, and legislative issues and changes to management
Bring full effort to bear on tasks assigned by manager
Give manager best advice
Give earliest notice when work cannot be delivered as specified
Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
Comply with all Company policies, practices, and procedures and all regulations and laws
Recommend viable improvements proactively
Ensure effective utilization of business tools and processes
Build and lead a team of committed and capable employees
Plan for, appropriately assign, resource, and integrate the work of the team
Lead, expect, and implement continuous improvement
Own the output of the team
Ensure team members fulfill functional and general employee accountabilities
Exercise effective managerial leadership to include
Two-way managerial team working
Fair and just treatment of direct reports
Context setting
Planning
Task assignment
Ongoing performance management
Coaching
Selection and orientation
De-selection and dismissal