Employee relations manager [h1.location_city]

Employee Relations Manager

ADP is hiring an Employee Relations Manager. The Associate Relations (Employee Relations) COE is responsible for building a centralized, expert level Associate relations function that establishes a consistent and optimized process for investigating and resolving Associate complaints and conflicts across a broad scope of HR related matters. The function will enable management effectiveness through the execution of proactive associate relations initiatives and interventions. The Associate Relations Manager is responsible for conducting Associate Relations investigations and inquiries, providing effective people management consultation and guidance, and recommending outcomes to resolve employee relations issues, with a key focus on maintaining a positive employee relations climate. The Employee Relations manager will cover Associates and cases across multiple business units and geographies.

Responsibilities :

• Interpreting and communicating policies with Associates and managers in the organization.
• Investigating, analyzing and making appropriate recommendations regarding complex employee relations issues; exercise influence appropriately.
• Work independently to manage designated employee relations case load within established guidelines utilizing sound judgment.
• Conduct fair, neutral, timely investigations and provide guidance related to conflict resolution, disciplinary action and / or termination pertaining to, but not limited to :
• Code of Conduct
• Conflicts of Interest
• Concerns about Management
• Compliance Issues
• Discrimination
• Fraud / Theft
• Hostile work environment
• Health / safety at work (weapons / threats)
• Substance Abuse
• Retaliation
• Unprofessional behavior
• Unemployment Hearings
• Providing guidance to maintain employment law compliance, facilitating employee relations training programs, fact finding and partnering with legal on EEO / suits.
• Partner with Legal, Risk, GSO, and HR to manage escalated Associate relations issues; monitor activities and outcomes to ensure fair and consistent application of policy and treatment of Associates.
• Protect the balance of interests of both Associates and ADP in accordance with HR policies, laws and regulations.
• Contribute to the overall build and execution of the new Associate Relations Center of Excellence.
• Recommend areas for improvement in delivery of services, technology and process.

Qualifications Required :

Preferred Qualifications :

A little about ADP :

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP :

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including : race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP :

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.