Employee relations specialist • little rock ar
Arkansas Children's is a tobacco free workplace.Arkansas Children's is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color... Show more
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!... Show more
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Title: Account Manager – Employee Benefits.Remote (Eastern and Central Times Zones Only).Level-Funded and Self-Funded Plans .Please note: If this position is posted as either fully remote and/or hy... Show more
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Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and a... Show more
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The State does not discriminate on the basis of age, race, color, sex, sexual orientation, religious preference, marital status, disability, national origin, or any other reason prohibited by state... Show more
Primary Position Objective Responsible for providing transitional, placement, and follow up services to former enrollees and graduates in compliance with government and management directives.Brief... Show more
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I opened my agency in 1992 and have proudly served our community as a State Farm agent for over 30 years.We’re a close-knit team of three, and we take a lot of pride in providing a consistent, reli... Show more
The average salary range is between $ 59,011 and $ 102,992 year , with the average salary hovering around $ 73,710 year .
Arkansas Children's is a tobacco free workplace. Flu vaccines are required. Arkansas Children's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.
Current employees: Please apply via the internal career site by logging into your Workday Account and search the "Find Jobs" report.
Work Shift: Please see job description for details.
Time Type: Full time
Department: CC017665 Quality Improvement
5 years related work experience & 1 year leadership experience required. The Manager Patient Relations is accountable for overseeing the development and ongoing management of patient relations activities. Primary responsibilities include: identification, planning, implementation, and evaluation of patient relations workflows to ensure a timely, effective, efficient, and equitable approach to reported patient concerns, overseeing the patient grievance process to ensure compliance with organizational and regulatory requirements, and collaboratively leading/supporting improvement initiatives across the organization based on identified opportunities.
Bachelor's degree from four-year college or university; Or four years related experience and/or training; or equivalent combination of education and experience.
Related Field - 5 years with 1 year of leadership experience
1. Trains and provides supervisory oversight for patient relations staff 2. Ensures compliance with internal policies, procedures, and regulatory requirements for managing patient complaints/grievances, including complete, accurate, and timely documentation 3. Evaluates findings from complaint/grievance review processes and facilitates additional reviews or follow-up as needed 4. Takes an active leadership role in implementing and sustaining programs/initiatives, such as PARS, by designing effective and efficient patient relations workflows for capturing, responding to, and disseminating unsolicited patient feedback 5. Coordinates and facilitates a multidisciplinary approach for navigating/addressing complex patient complaints or conflicts 6. Utilizes a proactive, collaborative approach for identifying and addressing potential issues that may negatively influence the patient care experience or perception of the experience 7. Creates and provides training, education, and in-services for staff/teams to promote optimal communication and response to patient concerns 8. Establishes processes/systems for collecting data, assuring data integrity, monitoring and reporting of data trends, and utilizing a systematic, data-driven approach for identifying opportunities for improvement 9. Role models exemplary interprofessional and interpersonal communication and conflict resolution skills 10. Other duties as assigned
