Engagement manager [h1.location_city]
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Engagement manager • davie fl
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Technical Engagement Specialist.They will handle all aspects of the customer relationship with a primary focus being on providing white glove service and trouble resolution.Handles direct inbound c...[show_more][last_updated.last_updated_30]
A company is looking for an Engagement Manager to oversee the implementation of enterprise SaaS solutions.Key Responsibilities Manage 3-5 concurrent customer implementation projects, ensuring tim...[show_more][last_updated.last_updated_30]
The Customer Engagement Director is the Marketing owner for CRM platforms (Salesforce and Acoustic Campaign) and manages campaign operations on behalf of multiple lines of business.Responsibilities...[show_more][last_updated.last_updated_30]
Service And Engagement Team Leader.Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certific...[show_more][last_updated.last_updated_30]
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries.
Our growth is driven by delivering re...[show_more][last_updated.last_updated_variable_days]
Application Writer And Community Engagement Specialist.Cherry Bekaert's Strategic Financing Services Practice (SFS) is seeking an application writer and community engagement specialist with a backg...[show_more][last_updated.last_updated_variable_days]
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...[show_more][last_updated.last_updated_variable_days]
Customer Engagement Rep – Paid Internship for Students & Recent Graduates Are you a college student or recent graduate eager to gain hands-on experience in customer engagement?.We are loo...[show_more][last_updated.last_updated_30]
Implement our fatherhood program through community outreach and engagement services.Identify and enroll a minimum of 100 fathers / caregivers annually.
Identify and connect fathers / caregivers to resou...[show_more][last_updated.last_updated_variable_days]
Candidate will be required to be in office Tuesday, Wednesday and Thursday.Monday and Friday will be Work at Home • • •.The Engagement Consultant is responsible for driving consistent wellness progra...[show_more][last_updated.last_updated_30]
This position is responsible for initiating and maintaining regular long-term home visiting services and providing referrals to other needed support services.
Specific responsibilities may include, ...[show_more][last_updated.last_updated_variable_days]
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their ful...[show_more][last_updated.last_updated_30])
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...[show_more][last_updated.last_updated_30]
Come to a City that Builds Careers! As one of the largest cities in Broward County, we provides an energetic, innovative and collaborative work environment for its employees.Want Top Notch Insuranc...[show_more][last_updated.last_updated_1_day]
As the Engagement Specialist, you'll play a key role in creating an inclusive and supportive environment for our girl members.
You'll be responsible for developing and implementing strategies to att...[show_more][last_updated.last_updated_variable_days]
The Customer Engagement Director is the Marketing owner for CRM platforms (Salesforce and Acoustic Campaign) and manages campaign operations on behalf of multiple lines of business.Responsibilities...[show_more][last_updated.last_updated_30]
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...[show_more][last_updated.last_updated_variable_days]
Hourly Contractor (approximately 30 hours / week to start).Remote weekends, plus in-office as needed for mornings three times per week.
With millions of dedicated viewers, we're transforming news cons...[show_more][last_updated.last_updated_variable_days]
TCS Consulting Partners are senior leadership roles within the Enterprise Solutions Unit of TCS with a focus on driving business growth, managing client relationships, leading engagements, and ensu...[show_more][last_updated.last_updated_30]
Remote Technical Engagement Specialist
Hotwire CommunicationsFort Lauderdale, FL, US[filters.remote]
[job_card.full_time]
- [promoted]
Professional Services Engagement Manager
VirtualVocationsFort Lauderdale, Florida, United States[job_card.full_time]
DIRECTOR - CUSTOMER ENGAGEMENT
Seminole Hard Rock Hotel & CasinoDavie, FL, US[job_card.full_time]
- [promoted]
Service & Engagement Team Leader
TargetPembroke Pines, FL, US[job_card.full_time]
Advisory Opportunity Engagement Set-Up Associate
KPMGFort Lauderdale, FL, United States[job_card.full_time]
- [promoted]
Application Writer & Community Engagement Specialist
Florida StaffingFort Lauderdale, FL, US[job_card.full_time]
Engagement Coordinator
The TJX Companies, Inc.Miramar, FL, United States[job_card.full_time]
Customer Engagement Rep
Queen City PromotionsMiramar, FL, US[job_card.full_time]
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Fatherhood Engagement / Alumni Specialist (Broward)
Prevention CentralFort Lauderdale, FL, US[job_card.full_time]
Engagement Consultant - Sunrise, FL
The Cigna GroupSunrise, FL[job_card.full_time]
Healthy Families : Family Support and Engagement Specialist
Kids in DistressFort Lauderdale, FL, United States[job_card.full_time]
Tax Engagement Support Services Specialist
RSMFort Lauderdale[job_card.full_time]
- [promoted]
Senior Engagement Manager, Integration Delivery
AmerisourceBergen Corporation (Cencora)Fort Lauderdale, FL, United States[job_card.full_time]
Public Utilities Chief of Engagement
Virtual Dec. 18thHollywood, FL, United States[job_card.full_time]
Engagement Coordinator
Empowherto IncFort Lauderdale, FL, United States[job_card.full_time]
DIRECTOR - CUSTOMER ENGAGEMENT
Seminole Hard Rock Support ServicesFort Lauderdale, FL, US[job_card.full_time]
Engagement Coordinator
HomeGoodsHollywood, Florida, 33027[job_card.full_time]
Weekend News Curator & Engagement Editor
Haystack NewsFort Lauderdale, FL, United States[job_card.full_time]
Engagement Partner - Energy and Resources Industry Knowledge
TephraFort Lauderdale, FL[job_card.full_time]
Remote Technical Engagement Specialist
Hotwire CommunicationsFort Lauderdale, FL, US[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [filters.remote]
[job_card.job_description]Ability to speak clearly using grammatically correct English (Other language skills a plus) Must have a High School Diploma or Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, and technical support Strong communication and organizational skills Ability to work nontraditional schedules / shifts, including evenings, weekends and holidays Additional requirements for remote positions : A quiet workplace so you can focus on delivering excellent service to our customers Must have DSL or high speed internet service with a minimum speed 25 MB / s, preferred upload speed 50 MB / s Candidates must provide and meet all technical requirements prior to the first day of training Comprehensive Healthcare / Dental / Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts / Perks
Job Description
Job Description
The Technical Engagement Specialist is responsible for being the single point of contact for elevated technical issues with residential or commercial services’ clients, when those issues cannot be resolved by other call center employees. They will handle all aspects of the customer relationship with a primary focus being on providing white glove service and trouble resolution
- Handles direct inbound calls from Residential, HBS (Business), and Hospitality customers.
- Serves as the first level of Trouble support for all services.
- Serves as a secondary route choice for all other Service Center activities, including new order request, billing assistance, etc.
- Review scheduled trouble tickets for possible remote resolution.
- Perform follow-up testing, and / or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s).
- Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded.
- Phone, chat and email contact with customers to make recommendations on services and resolve issues.
- Resolve customer questions or problems via telephone in areas of system configuration / setup, product functionality, and bugs / enhancements.
- Serve as primary support liaison between Hotwire Communications and our residential customers.
- Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers.
- Other duties as assigned.
MINIMUM QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
BENEFITS :
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including :
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.