Engagement manager Jobs in Santa Ana, CA

Job Description

Taco Bell is seeking a Manager, Franchise Technology Engagement to lead franchise engagement operations across the Digital & Technology organization. This role will serve as a key connector between Taco Bell Technology, franchise organizations, Operations, PMO, and cross-functional business partners to drive alignment, communication, governance, and operational transparency across the D&T portfolio.

This role is responsible for operationalizing franchise engagement processes and managing the communication cadence, governance forums, and stakeholder alignment activities that support major technology initiatives impacting 8,000+ Taco Bell restaurants across the U.S. market.

The ideal candidate is highly organized, operationally minded, and comfortable navigating fast-paced cross-functional environments with multiple stakeholders, priorities, and dependencies. This role requires strong communication, coordination, and executive presentation development skills, along with the ability to translate complex technology portfolio updates into clear and actionable franchise-facing content.

Responsibilities

The day-to-day includes:

• Leading franchise technology engagement activities across Taco Bell Digital & Technology, including governance forums, communication cadences, stakeholder alignment activities, and operationalization of franchise engagement processes.
• Partnering closely with PMO, Operations, Product, Engineering, and D&T leadership teams to translate portfolio updates, roadmap priorities, and initiative status into franchise-facing communications and engagement materials.
• Managing strategic communication and presentation development for FRANMAC meetings, Technology Governance forums, and cross-functional leadership discussions.
• Coordinating franchise engagement readiness activities for major technology initiatives, ensuring communications, stakeholder alignment, and supporting materials are prepared and delivered effectively.
• Supporting continuous improvement of franchise engagement workflows, governance processes, and operational routines that improve transparency, consistency, and organizational alignment across the D&T portfolio.
• Developing executive-ready presentations, reporting, briefing materials, and communication content that support Digital & Technology leadership engagement with franchise and cross-functional stakeholders.

Qualifications

Is this you?

6+ years of experience in business operations, program coordination, franchise engagement, communications, or related business and technology roles.

Experience supporting cross-functional governance processes, stakeholder communications, or enterprise operational routines across multiple teams and business functions.

Strong experience developing executive presentations, strategic communications, reporting, and leadership materials for senior stakeholder audiences.

Highly organized with the ability to manage multiple priorities, timelines, communication cadences, and stakeholder requests in fast-paced environments.

Experience supporting restaurant operations, franchise organizations, retail technology, or multi-unit operational environments preferred.

Bachelor's degree in Business, Communications, Technology, or related field, or equivalent years of experience.

Work-hard, play-hard:

Hybrid work schedule and year-round flex day Friday

Onsite childcare through Bright Horizons

Onsite dining center and game room (yes, there is a Taco Bell inside the building)

Onsite dry cleaning, laundry services, carwash

Onsite gym with fitness classes and personal trainer sessions

Up to 4 weeks of vacation per year plus holidays and time off for volunteering

Tuition reimbursement and education benefits

Generous parental leave for all new parents and adoption assistance program

401(k) with a 6% matching contribution from Yum! Brands with immediate vesting

Comprehensive medical & dental including prescription drug benefits and 100% preventive care

Discounts, free food, swag and honestly, too many good benefits to name

Salary Range: $133,700 - $157,300 + eligible bonus + benefits

At Taco Bell, we Live Ms and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

Job Info

• Job Identification 5355
• Locations Irvine, CA, United States (Hybrid)