Engineering technician [h1.location_city]
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Engineering technician • buckeye az
- [promoted]
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Rehrig PacificBuckeye, AZ, United States- [job_card.full_time]
Position Location : Within approximately a 1-2 hour commute of one of the manufacturing plants below.
Atlanta, GA - Buckeye, AZ - Dallas, TX - De Soto, KS - Erie, PA - Kenosha, WI - Orlando, FL
Purpose of Role
The purpose of this role is to coordinate and execute the installation of Rehrig Pacific's Pallet Management Solutions (Qtek) and Vision Object Recognition (VOR) systems. This individual will also be responsible for performing maintenance, troubleshooting, diagnostics, and repairs across all of Rehrig Pacific's Direct-to-Store Delivery (DSD) and Supply Chain Technology offerings. These include, but are not limited to, the VOR Ecosystem, Qtek Equipment, and DSD Material Handling Solutions. The role is primarily customer-facing, with additional collaboration across internal teams such as Quality, Procurement, and New Product Development.
Areas of Accountabilities
Pre-install Preparation
- Collaborate with Hardware Engineer on initial customer site visit.
- Evaluate customer site infrastructure readiness and compare to equipment requirements.
- Coordinate local contractors to run power and data lines to the new equipment location.
- Coordinate with cross-functional partners within the company to support larger installations.
Install Hardware
Provide Technical Support
Work with equipment vendors for troubleshooting and part replacement.
In-Field Service Support
Support Service Business Development
Knowledge, Skills, and Experience