Engineering technician [h1.location_city]

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy :

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Security Consultant - Engineering provides subject matter expertise and technical support on Security Incident and Event Management (SIEM) platforms, supporting and delivering practice focused solutions to our customers. This role involves developing governance models, collaborating with sales and technical teams, delivering training content, and staying informed on industry trends to ensure successful solution delivery and continuous improvement in security practices. Help clients gain insight and context to their complex operating environments and provide services and technology to assess and optimize their existing security platforms to meet the client's security specific needs.

This position is remote with a Home Office setup as determined by Stratascale management.

Provide subject matter expertise on Security Incident and Event Management (SIEM) platforms to ensure successful delivery of services to include technologies such as, but not limited to, Palo Alto XSIAM

Proactively identify customer needs and requirements through data, customer engagement and other methods to recommend appropriate solutions and drive these solutions through implementation and adoption.

Engage with internal team members and client stakeholders to ensure successful solution delivery

Stay educated on new product technology, tangential team capabilities, and other specific offerings or programs emerging within our company and within the practice industry

Identify areas for continued advancement of strategies aligned with Industry direction, client need, practice scope and present solutions to leadership

Execute services by ensuring client needs and practice obligations are met successfully

Participate in the development of cross practice training or delegate trainings to team members on practice discipline capability, associated offerings, industry positioning and selling strategies

Collaborate with peers to develop and optimize cross practice capabilities as appropriate

Serve as a subject matter expert in maintaining, optimizing, and delivering security engineering solutions

Behaviors and Competencies

Communication : Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

Relationship Building : Can take ownership of complex team initiatives, collaborate with diverse groups, and drive results through effective relationship management.

Self-Motivation : Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

Negotiation : Can take ownership of complex negotiations, collaborate with others, and drive consensus.

Impact and Influence : Can rally a team or group towards a common goal, creating a positive and persuasive influence.

Business Development : Can take ownership of significant business initiatives, collaborate with various stakeholders, and drive business results.

Emotional Intelligence : Can use emotional information to guide thinking and behavior, manage and / or adjust emotions to adapt to environments or achieve one's goal(s), and help others do the same.

Detail-Oriented : Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.

Follow-Up : Can take ownership of tasks, collaborate with others in managing follow-ups, and drive results through effective task completion.

Presenting : Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.

Delegation : Can delegate responsibilities across a team, balancing workload, and ensuring all members understand their roles.

Analytical Thinking : Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.

Critical Thinking : Can integrate and synthesize information from various sources to inform strategic decision-making and problem-solving.

Technical Troubleshooting : Can take ownership of complex technical problems, collaborate with others to manage solutions, and drive results in problem resolution.

Skill Level Requirements

Deep knowledge of Palo Alto Networks XSIAM : Hands-on experience with XSIAM (Extended Security Intelligence & Automation Management), including deployment, configuration, and ongoing management.

Log Management : Experience with log ingestion, parsing, normalization, and correlation.

Threat Intelligence : Ability to integrate and operationalize threat intelligence feeds within XSIAM.

Outstanding written and verbal communication and strong ability to build relationships with customers, partners and staff members

Ability to resolve and close complex technical and selling situations while support competitive selling motions

Ability to train and disseminate information within an area or operation and work effectively within all levels of an organization, both internally and externally

Ability to influence and lead all aspects of sales cycle and engage appropriate internal and external subject matter experts as needed

Ability to engage and discuss technical and non-technical concepts and explain complex problems with a wide array of customer audience types including C-Suite, VP / Director,

Willingness, drive and winning mindset to compete in customer opportunities

Entrepreneurial mindset with ability to identify value in unstructured situations

Problem solving skills with the ability to serve as an escalation point and knowledgeable resource and direct resolution while accessing circumstances and current information to make informed and best decision

Security Frameworks : Familiarity with MITRE ATT&CK, NIST, and other security frameworks.

Other Requirements

Completed Bachelor's Degree or relevant work experience required

5+ years of experience working with large organizations on security engineering projects

Familiarity with SOC workflows, incident response, threat detection, and security automation.

Experience with SIEM (Security Information and Event Management) and SOAR (Security Orchestration, Automation, and Response) platforms, especially Palo Alto Cortex XSOAR and XSIAM.

Understanding of cloud platforms (AWS, Azure, GCP) and their integration with XSIAM.

Ability to travel to SHI, Partner, and Customer Events

Advanced industry certifications preferred

The estimated annual pay range for this position is $130,000 - $153,900 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M / F / Disability / Protected Veteran Status