Enrollment specialist [h1.location_city]

Customer Service Opportunity

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. We back our colleagues with the support they need to thrive, professionally and personally.

Your duties may include but are not limited to :

• Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone
• Establish a good liaison with our client's customers while providing quotes or enrolling in various products
• Document necessary information, such as claim details, customer's change of details, and other pertinent information
• Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back.
• Enhance our customers' experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect
• Follow underwriting, compliance and regulatory requirements and corporate policies
• Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements
• Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform
• Manage other production related activities, such as complaints and escalations
• Handle inbound calls for multiple products with no prospecting or cold calling
• Complete mandatory licensure continuing education and other training sessions as appropriate
• Remain positioned and well informed of changes implemented that affect your work

Skills / Qualifications :

Must be flexible to work any schedule / hours within the hours of operation, to support our servicing levels :

Salary Range : $20.00 to $38.45 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.