Talent.com

Enrollment specialist [h1.location_city]

[job_alerts.create_a_job]

Enrollment specialist • pompano beach fl

[last_updated.last_updated_variable_hours]
  • [new]
Network Support Specialist

Network Support Specialist

NationsBenefits, LLCPlantation, FL, United States
[job_card.full_time]
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions.We partner w...[show_more][last_updated.last_updated_variable_hours]
Enrollment Reporting Reviewer

Enrollment Reporting Reviewer

Keiser UniversityFort Lauderdale, FL, USA
[job_card.full_time]
[filters_job_card.quick_apply]
The Enrollment Reporting Reviewer works under the Associate Vice Chancellor for Student Financial Services.The key contribution of the Enrollment Reporting Reviewer is to review, amend, and return ...[show_more][last_updated.last_updated_variable_days]
Open Enrollment Specialist

Open Enrollment Specialist

USHEALTHSunrise, FL, US
[job_card.full_time]
You'll work directly with Americas self-employed, small business owners and individuals to help them access a product suite of affordable benefits and business services. Our clients are looking for ...[show_more][last_updated.last_updated_variable_days]
Merchandiser Specialist

Merchandiser Specialist

AcostaDeerfield Beach, FL, United States
[job_card.full_time]
Join Premium Retail Services as a Merchandising Specialist, where you'll bring top brands to life in stores across your community. Represent hundreds of beloved brands across multiple retail locatio...[show_more][last_updated.last_updated_variable_days]
Inventory Specialist

Inventory Specialist

WorkforceCoconut Creek, FL, United States
[job_card.full_time]
We are looking for a dependable and detail-oriented.In this role, you will operate a swing reach truck to retrieve pallets for our Order Selectors, track warehouse inventory, and perform cycle coun...[show_more][last_updated.last_updated_variable_days]
Network Support Specialist

Network Support Specialist

NationsBenefits, LLCPlantation, FL, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role :

The Network Support Agent is a critical, high-impact position responsible for supporting the Nations Transportation nationwide provider network. Agents are expected to manage complex inquiries, resolve payment and trip-related issues with precision, and provide real-time operational support across multiple systems, including Zendesk, NetSuite, and internal tools.

Responsibilities :

  • Act as the first line of support for all in-network transportation providers via inbound calls, Zendesk tickets, sms, and email.
  • Resolve complex inquiries regarding trip assignments, incentive structures, and payment discrepancies not just route them.
  • Access and interpret financial and operational data in NetSuite and other systems to explain payment statuses and trip metrics.
  • Triage and escalated quickly and accurately to Dispatch, Payments, or Provider Operations when specialized intervention is needed.
  • Maintain strict SLA compliance for response and resolution times.
  • Document all support interactions in detail within Zendesk and CRM tools for accountability and performance tracking.
  • Identify process gaps and recurring issues, communicating patterns to leadership for continuous improvement.
  • Represent NationsBenefits Transportation professionally in every interaction, ensuring providers receive accurate and compliant guidance.
  • Master multiple platforms simultaneously, toggling between systems efficiently to deliver timely solutions in live support environments.

Qualifications :

  • Minimum 23 years of professional experience in a high-volume support, dispatch, or network operations role (transportation, healthcare, logistics, or SaaS preferred).
  • Proven ability to handle 50+ calls or tickets daily while maintaining accuracy and composure.
  • Advanced proficiency in Zendesk (ticket management, macros, tagging, and reporting) and NetSuite (payment lookups, vendor data verification).
  • Strong technical aptitude able to quickly learn and navigate multiple software platforms, internal dashboards, and payment systems.
  • Exceptional verbal and written communication skills professional, clear, and concise under pressure.
  • Analytical thinker capable of diagnosing and resolving system-based or policy-driven issues without hand-holding.
  • Detail-driven and accountable consistently documents actions, meets metrics, and follows standard operating procedures.
  • Ability to multitask across multiple screens and systems while maintaining a high level of accuracy.
  • Prior experience in transportation, healthcare support, or vendor network management is strongly preferred.

    • NationsBenefits is an Equal Opportunity Employer.

    #J-18808-Ljbffr