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CDWPlano, TX, United States- [job_card.full_time]
- [job_card.permanent]
IT Support Specialist (Full-Time, Onsite 4 Days / Remote 1 Day)
Location : Plano, TX
Schedule : 4 days onsite, 1 remote
Employment Type : Direct Hire - Client disclosed during screening
Compensation : $70,000 annually + full benefits
About the Role
We’re looking for an IT Support Specialist who enjoys hands-on problem solving and thrives in a fast-moving, field-oriented environment. This is a highly visible role supporting active job sites, field crews, office staff, and a variety of technology across the organization. If you prefer real troubleshooting over queue-based ticket grinding, this is the kind of place where you’ll make an immediate impact. You’ll own issues from start to finish, work closely with teams on the ground, and keep the technical environment healthy, reliable, and efficient.
What You’ll Do
- Take full ownership of support issues from identification through resolution
- Deliver excellent customer service with clear and confident communication
- Install and configure computer hardware, software, systems, networks, printers, and related equipment
- Diagnose and resolve technical issues across desktops, laptops, mobile devices, and network-connected systems
- Perform routine maintenance and support scheduled upgrade cycles
- Set up accounts, access permissions, and user configurations
- Troubleshoot hardware, software, and basic networking problems
- Repair equipment and replace components as needed
- Maintain accurate inventory records for IT assets, equipment, and supplies
- Coordinate with internal teams on escalations and complex issues
- Ensure proper documentation and closure of all support activities
- Assist with any additional IT-related tasks as assigned
- Minimal after-hours work may occasionally be required
What You Bring
Why This Role Stands Out
How to Apply
If you’re someone who enjoys variety, independence, and supporting teams that rely on technology to keep work moving, we’d love to hear from you.
Apply to this posting with your resume.