Entry level patient advocate • usa
Our client, a healthcare consulting firm, is seeking a Customer Service Specialist focused on Patient Advocacy for a direct hire role in Milton, GA.A typical day for a Customer Service Specialist i... Show more
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Respond to and resolve patient customer service inquiries via telephone and e-mail.Conduct all patient communication with calm, professionalism and courtesy.Communicate with the clinical teams rega... Show more
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The average salary range is between $ 30,225 and $ 39,000 year , with the average salary hovering around $ 33,150 year .
Our client, a healthcare consulting firm, is seeking a Customer Service Specialist focused on Patient Advocacy for a direct hire role in Milton, GA. This is a fully onsite role.
A typical day for a Customer Service Specialist is utilizing systems/technology and coordinating efforts between patients, the patient doctor’s offices, and the drug manufacturers to acquire and maintain required documentation to facilitate obtaining the patient/member’s medication at no cost to the patient/member.
Will communicate regularly with patients, doctors’ offices, pharmacies, and internal team members through phone calls, email, and text to coordinate care, provide updates, and ensure timely follow-up throughout the process. Daily responsibilities also include working within multiple systems to document case activity, updating patient information, track statuses, pull reports, and complete required administrative paperwork to support order processing and patient assistance programs.
Must have professional, personable, and caring communication skills. The ability to gain trust from the patients/members is a critical component of this role and is needed to obtain the sensitive and key information necessary to fulfill orders. Ideal candidate will be self-driven and motivated with the ability to work under minimal supervision in a professional environment while meeting scheduled activities in a timely and efficient manner. Customer Service teams are highly collaborative, member focused and goal oriented.
Duties and Responsibilities:
Required Skills and Qualifications:
Job Experience Preferences:
Base Salary $45,000 - $50,000. Final determination of salary will be based on an evaluation of experience, education, budget, etc.
