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Receptionist - Veterinary Emergency Clinic of Central Florida (VEC)

Location : Multiple Locations - Central Florida

Job Type : Full-Time or Part-Time

Schedule : Includes evenings, weekends, and holidays

About Us :

Founded in 1975, VEC is a dedicated emergency and critical care provider for pets across Central Florida. We are a values-driven team committed to providing exceptional service to both our clients and their animals. Our culture prioritizes empathy, professionalism, and teamwork.

Role Summary :

As a Receptionist at VEC, you are the first and last point of contact for pet owners during some of their most emotional moments. You'll provide compassionate, efficient, and informative service in a fast-paced emergency care setting.

Responsibilities :

Greet clients and their pets with empathy and professionalism

Answer high-volume phone lines, triage calls, and provide basic information (no medical advice)

Accurately enter client and patient data into the system (Cornerstone)

Collect payments, process admissions / discharges, and manage paperwork

Maintain confidentiality in compliance with AVMA guidelines and Florida law

Communicate clearly and compassionately with clients and veterinary teams

Qualifications :

High school diploma or equivalent

Previous receptionist or customer service experience (veterinary setting preferred)

Strong computer and typing skills

Excellent communication and conflict-resolution abilities

Ability to remain calm and focused in high-stress situations

Looking for a hospital you can put your client communication skills to good use and continue to grow your education and skill level? Veterinary Emergency Clinic of Central Florida is seeking receptionist to join our growing team in Central Florida.

• Ability to remain calm and focused
• Reliable
• Knowledge of receiving, triage, discharging of patients
• Ability and knowledge of reception tasks
• Client communication
• Team Player!
• Veterinary Reception Experience

VEC is a well-known, and highly respected small animal emergency practice with multiple locations throughout Central Florida. Our exceptional facilities are equipped with cutting edge equipment.

Current VEC Benefits

Learn more about our team and hospital at www.veconline.