Facility coordinator serp_jobs.h1.location_city

Join to apply for the Service Coordinator role at Sciens Building Solutions

THE POSITION IN A NUTSHELL

Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. The Service Coordinator will perform scheduling of preventative maintenance inspections and emergency calls. This person will field customer calls, analyze issues, evaluate the situation and determine how best to handle.

WHAT YOULL BE DOING (and doing well!)

• Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.
• Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations.
• Generate and monitor Service departments internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.
• Assist with performing accurate pricing of labor and / or materials as dictated by the contract for that particular customer.
• Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
• Track and / or quote deficiencies.
• Update and maintain all customer information in all databases, including but not limited to : Service department inspection dates, contract information, new customers / sites and updated customer names and addresses.
• Dispatch appropriate technician(s) based on skill set required for each site or project.
• Generate and maintain schedules on a daily / weekly / monthly intervals. Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule.
• Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
• Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
• Material requisition : prepare and process accurate purchase requisitions for purchasing.
• Complete service contract cancellation form(s) and submit with backup for processing.
• Coordinate customers service requirements with other appropriate departments, as necessary, to ensure effective customer service.
• Provide accurate information to Accounting to ensure one-day billing processing.

What We Like About You

What Were Bringing To The Table

#J-18808-Ljbffr