Family advocate [h1.location_city]

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more () about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours / week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here () for more information ordownload the Employee Benefits Guide ( Benefits Guide.pdf) .

Magnet : Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here () to learn more!

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting. Click here () to learn more!

RN Health Advocate - Healthline (.8 FTE)

BILLINGS CLINIC HEALTHLINE (BILLINGS CLINIC CLINIC)

req11273

Shift : Day, Evening, Weekends

Employment Status : Full-Time (.75 or greater)

Hours per Pay Period : 0.80 = 64 hours every two weeks (Non-Exempt)

Starting Wage DOE : $33.66 - $42.07

Through the use of national recognized criteria, this team provides information to allow the consumer to make an informed decision. Assists callers with access to health care services and information within Billings Clinic and local communities. Triages symptoms based calls based on national recognized criteria and nursing judgement. Provides education and reinforces discharge and procedural instructions. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Essential Job Functions

• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Consistently uses protocols to medically triage patients to the appropriate level of care. Utilizes critical thinking skills to assist in this process. Consideration is given to the appropriateness of education and patient care recommendations based on the age and individual needs of the patient.
• Provides health information per individual requests to provide educational needs. Utilizing multiple resources in various formats to assemble consumer-individualized printed or verbal information.
• Provides physician referrals based on consumer-identified needs. Schedules appointments in a manner that meets the patient’s needs. Offers alternatives when appropriate to accommodate the patient.
• May assist in obtaining initial information from patients, such as family history, social history, medication reconciliation.
• Documents complete and accurate information in software
• Provides follow-up calls for specified departments to assist with the follow through of care. Follows department procedures for notification of concerns to appropriate area.
• Communicates efficiently and effectively with co-workers about changes that may be encountered during their shift.
• Provides follow-up calls for departments to assist with the follow through of care.
• Identifies and anticipates problems and safety issues and initiates appropriate action. Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
• Takes responsibility for identification of own professional growth and development needs; meets all system / departmental educational requirements. Utilizes performance improvement principles to assess and improve the quality of patient / resident care. Incorporates the 14 forces of Magnetism in transforming the work environments and for enhancing quality of nursing care.
• Performs other duties as assigned or as needed to meet the needs of the department / organization.

Minimum Qualifications

Education

Experience

Office or clinical nursing experience helpful

Certifications and Licenses

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com / aboutus ()

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and / or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.