Family advocate [h1.location_city]

About Us

SolomonEdwardsGroup, LLC ("SolomonEdwards") is a leading professional services firm specializing in financial, operational, and technology consulting. Our mission is to partner with esteemed companies to help them achieve their goals and usher in a brighter future. We recognize that our success hinges on the outstanding talent we recruit and nurture. We are dedicated to building a team of extraordinary, collaborative individuals committed to delivering exceptional service to our clients.

Position Summary :

We are currently seeking a Customer Experience Advocate to join our dynamic team supporting one of our mortgage clients. In this role, you will thrive in a fast-paced call center environment, serving as the main point of contact for consumers as they navigate the loan origination process following their conversation with a loan officer.

Position Locations : Phoenix, AZ

Tampa, FL

St. Louis, MO

Plano, TX

Essential Duties :

• Serve as a customer success advocate within a call center setting.
• Quickly and effectively respond to a high volume of inbound calls and texts from current customers.
• Conduct routine data entry and validation tasks to ensure accuracy.
• Manage calls, emails, and chats with internal teams, customers, and authorized third parties.
• Collaborate with various departments to expedite processing and resolve issues efficiently.
• Perform additional duties as assigned to support team objectives.
• Exemplify the organization’s core values through your behaviors and actions.

Qualifications :

Skills and Competencies :

Travel Requirements :

No travel is anticipated, unless specified by the client.

Physical Requirements :

This role involves mobility for in-person meetings and may require extended periods of sitting or standing, as well as the use of phones, computers, and electronic devices. Reasonable accommodations may be made for qualified individuals with disabilities as necessary.

Salary Range :

At SolomonEdwards, we value your unique background and experience. Compensation for this role is determined by various factors including education, certifications, location, and experience. The estimated hourly rate for this position ranges from $20 to $24.

Benefits :

We are dedicated to ensuring health and financial security for our employees by providing a comprehensive benefits package, which includes health insurance, sick leave, and a 401(k) plan.

Inclusion and Diversity Statement :

SolomonEdwards is an Equal Opportunity / Affirmative Action employer and is committed to fostering an inclusive and diverse workplace. We welcome all qualified applicants without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by law. We actively promote a work environment where all individuals are respected and valued.

We believe in the power of a diverse team. At SolomonEdwards, we celebrate differences and ensure equitable treatment for all employees, partners, and stakeholders. We encourage everyone to share their experiences and perspectives authentically.

Privacy :

We comply with the California Consumer Privacy Act (CCPA) and prioritize your privacy. We do not sell your data to third parties. Personal information collected is solely for matching applicants with job opportunities.

Our Recruiter Promise :

Our talent acquisition team is committed to integrity and transparency throughout the hiring process. You can expect a respectful and secure candidate experience with verified contacts.

Job Ref : 141855

Place of Work : On-site

Requisition ID : 141855

Application Email : hchilders@solomonedwards.com