Farm h1.location_city

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Farm • norfolk va

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Customer Retention Specialist - State Farm Agent Team Member

Rachel Bailey - State Farm AgentPortsmouth, Virginia, US

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You May Be a Great Fit as a Customer Retention Specialist at.Rachel Bailey - State Farm Agent.You’re the person people call first when life goes sideways.You genuinely care about your community.You...[internal_linking.show_more]

Account Manager - State Farm Agent Team Member

Katrina Williams McCoy - State Farm AgentChesapeake, VA, US

[job_card.full_time]

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Family Medicine Faculty Physician

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Customer Service Representative - State Farm Agent Team Member

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Jim Clark - State Farm AgentNorfolk, VA, US

[job_card.full_time]

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Locum Physician (MD/DO) - Hematology and Oncology in Virginia

LocumJobsOnlineNorfolk, Virginia, US

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SharePoint Systems Administrator - Top Secret

PROSOFTPortsmouth, Virginia, United States

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SharePoint Systems Administrator - Top Secret.Join our dynamic IT team as a SharePoint Systems Administrator where you'll play a critical role in managing and optimizing our enterprise SharePoint i...[internal_linking.show_more]

Customer Service Representative - State Farm Agent Team Member

Beth Holland - State Farm AgentPortsmouth, Virginia, US

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We are a fast-paced, top performing, customer-focused insurance agency committed to protecting what matters most to our clients.Our team values professionalism, accountability, teamwork, and delive...[internal_linking.show_more]

Family Medicine Faculty Physician

HealthEcareers - ClientChesapeake, VA, USA

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Receptionist - State Farm Agent Team Member

Tracey Vinson - State Farm AgentPortsmouth, Virginia, US

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State Farm Insurance Agent located in Portsmouth, VA is seeking an outgoing, career-oriented professional to join their team.As a State Farm team member for Tracey Vinson - State Farm Agent, you wi...[internal_linking.show_more]

Captain - Offshore Wind Farm Crew Transfer Vessel

Rhode Island Fast FerryNorfolk, Virginia, United States

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Customer Retention Specialist - State Farm Agent Team Member

Rachel Bailey - State Farm AgentPortsmouth, Virginia, US

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Benefits:

Flexible schedule
Paid time off
Training & development

You May Be a Great Fit as a Customer Retention Specialist at Rachel Bailey - State Farm Agent if:

You’re the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
You’re a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Portsmouth, VA 23704

At Rachel Bailey - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.

Qualifications

Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.