Field engineer [h1.location_city]

AAA Club Alliance is currently seeking a Field Service Engineer at our Worthington OH location.

• This role will require you to work onsite Monday through Friday

The primary duties of the Field Service Engineer are :

Provide front line support to the business community. Responsible for deployment support and removal of equipment including phone desktop printers tablets etc. Work with the Technical Asset Manager to properly capture and inventory assets in the field. Document activities in work notes within a Service Now Incident supplying relevant technical and non-technical information.

After-hours (24x7) on-call Service Desk rotation is required.

Support connectivity issues (VPN DUO 2 Factor Citrix Access to remote applications). Perform device setup and deployment (desktops printer mobile A / V technologies etc.)

Analyze troubleshoot and repair products / equipment Identify analyze and repair product failures orders and replace parts as needed. Access software updates drivers knowledge bases and FAQ resources on the Internet / Intranet to aid in problem resolution.

Document all pertinent end user identification information including name contact information business unit nature of problem or issue and impact to business operations. Prioritize and schedule incidents. Escalate issues (when required) to the appropriately experienced technician and / or management.

Perform hands-on problem remediation at the desktop level including installing and upgrading software installing hardware implementing file backups and configuring systems and applications. Perform preventative maintenance including checking and cleaning of workstations printers and peripherals.

Test problem resolution procedures to ensure incident has been adequately resolved.

Minimum Qualifications :

Bachelors Degree or professional technical certifications in a related area or equivalent work experience. 2 - 4 years of applicable experience preferably with PCs laptops tablets and servers.

Knowledge of basic computer hardware including desktops laptops virtual machines and printers. Experience with desktop and server operating systems including Windows 7 and 10.

Understanding of mobile device set up configuration and support.

Extensive knowledge and support experience with Microsoft products including MS Office Operating Systems Active Directory group policy MS Exchange client and virtual desktops.

Working knowledge of a range of diagnostic utilities including Symantec McAfee and HP utilities. Familiarity with the fundamental principles of ITIL.

Exceptional written and oral communication skills.

Great customer service skills both on the phone and off. Ability to establish and maintain professional working relationships with clients suppliers staff and management as well as communicate complex information clearly to both technical and non-technical audiences.

Exceptional interpersonal skills with a focus on rapport-building listening and questioning skills.

Knowledge of basic networking and Avaya IP Phone Systems are a plus.

Valid drivers license with access to your own automobile is required. Travel and schedule flexibility is required.

At AAA your success is our success. What we can offer you :

The starting base hourly compensation for this position is $23.00 to $35.73.

Comprehensive health benefits package.

Up to three weeks of paid time off accrued during your first year.

401(K) plan with company match up to 7%.

Professional development opportunities and tuition reimbursement.

Paid time off to volunteer & company-sponsored volunteer events throughout the year.

Other benefits include a free AAA Premier Membership Health & Wellness Program Health Concierge Service Health & Life Insurance Short Term / Long Term Disability.

Full time Associates are offered a comprehensive benefits package that includes :

ACA is an equal opportunity employer and complies with all applicable federal state and local employment practices laws. At ACA we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACAs policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACAs operating needs and applicant qualifications including but not limited to experience skills ability availability cooperation and job performance.

Job Category :

Information Technology

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 23 - 35