Field engineer [h1.location_city]
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Field engineer • rochester ny
- [promoted]
Field Service Engineer
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Job Description
Job Description
Position Summary :
The Field Service Engineer plays a key role in ensuring the successful delivery and performance of JCS systems at customer sites. This position provides hands-on support to both our internal project teams and our customers by leading the startup, commissioning, and troubleshooting of JCS process equipment.
To succeed in this role, the engineer must combine strong technical knowledge of process applications with a practical understanding of system functionality, ensuring that equipment is installed, optimized, and performing to JCS’s high standards. The role also requires clear communication, problem-solving skills, and the ability to partner effectively with customers and colleagues in dynamic environments.
Responsibilities :
- Establish and maintain a continuous positive relationship with customers, including support and follow-up on customers' concerns and problems
- Perform troubleshooting and fault-finding services on site, online, and by phone
- Perform and execute Factory Acceptance Testing
- Perform site management, process engineering, mechanical engineering, controls and automation engineering for start-up and commissioning of JCS engineered systems
- Execute site acceptance testing – partner with customer, manage and / or support startup team for this function
- Document and maintain written records of services performed on behalf of JCS
- Take an active role in project support in the following areas :
Project site management, installation, start-up and commissioning support
Qualifications :
Physical Qualifications :
What's in it for you :
Working at JCS is like working with family. We offer competitive pay with a full array of benefits, including :