Field service engineer Jobs in Anchorage, AK

Business Growth Field Trainer

Grow Your Territory. Build Relationships. Make an Impact.

Join CaptionCall, a mission-driven organization helping individuals with hearing loss stay connected through federally funded communication services provided at no cost to eligible users.

As a Business Growth Field Trainer, you'll be responsible for growing awareness and adoption of CaptionCall services throughout your assigned territory. This field-based role combines relationship-driven sales, community outreach, account management, and hands-on installation support.

You'll build partnerships with healthcare providers, senior living communities, and referral organizations while helping eligible individuals gain access to life-changing communication technology.

This is an ideal opportunity for someone who enjoys developing relationships, managing a territory, working independently, and earning performance-based incentives while making a meaningful impact in their community.

Territory Sales & Account Management:

• Develop and grow your assigned territory through relationship-based outreach and lead generation
• Build and maintain referral partnerships with healthcare professionals, hearing care providers, senior living communities, VA organizations, and other community partners
• Manage and expand existing provider and referral accounts
• Generate new customer opportunities through presentations, events, networking, and in-person visits
• Increase awareness and adoption of CaptionCall services throughout your territory
• Travel throughout your local territory (~55-mile radius) for provider visits, customer appointments, and outreach activities (5075% travel)
• Maintain accurate customer and account information in CRM systems (Microsoft Dynamics preferred)
• Manage inventory, marketing materials, and installation equipment

Customer Installation & Support:

• Install and troubleshoot CaptionCall phones in customer homes
• Train customers on confidently using the service
• Deliver a positive, customer-focused experience during every interaction
• Serve as a trusted local resource for customers and partners

Note: This role requires the use of your personal vehicle. Mileage reimbursement is provided for all business-related travel.

Why This Role is Different:

CaptionCall services are part of a federally funded accessibility program administered through the FCC, helping individuals with hearing loss communicate more effectively over the phone at no cost to qualified users.

Because of this, the role focuses less on high-pressure sales tactics and more on:

• Building trusted community relationships
• Educating providers and customers about available services
• Developing referral partnerships
• Supporting customers through personalized service and installation

This position offers the opportunity to combine sales, relationship management, and hands-on field support in a role that directly improves people's lives.

Pay & Compensation:

• Base salary: $48,000$55,000 per year (depending on experience)
• Performance-based incentive opportunities provide strong earning potential, with top performers capable of achieving six-figure total compensation.
• Mileage reimbursement: For all business travel using your personal vehicle
• Paid vacation, sick time, and company holidays
• 401(k) with company match and immediate vesting
• Medical, dental, and vision coverage
• Health Savings Account (HSA) with company contribution
• Employee Assistance Program (EAP)
• Career development and advancement opportunities

What You Bring:

• Strong communication, networking, and relationship-building skills
• Ability to work independently and manage a local territory
• Comfortable presenting to individuals and groups
• Customer-focused mindset with a passion for helping others
• Organized, self-motivated, and goal-oriented
• Comfortable with basic technical troubleshooting and device installation

Requirements:

• High School Diploma or GED required
• Valid driver's license with reliable, insured personal vehicle
• Willingness to travel frequently within assigned territory (5075%)
• Ability to lift, bend, stoop, and move equipment and complete in-home installations
• Basic computer and CRM skills
• Experience in outside sales, account management, community outreach, healthcare sales, or field-based customer service preferred not required
• Experience working with seniors or healthcare providers is a plus

Work Environment:

• Field-based role with daily local travel
• Combination of provider visits, in-home customer appointments, and community outreach events
• Independent work environment with ongoing team and leadership support
• Collaborative, mission-driven culture focused on accessibility and communication

About Sorenson & CaptionCall:

Sorenson Communications is a global leader in accessible communication services, helping connect people through captioned telephone services, video relay, and interpreting solutions.

Our mission: Harnessing the power of language, we connect diverse people and enrich the human experience.

Equal Opportunity Employer:

Sorenson Communications is an Equal Opportunity/Affirmative Action Employer, including Protected Veterans and Individuals with Disabilities.