Field service technician Jobs in Concord, NC

Company Details

Vancer was formed to create custom maintenance-of-way (MOW) equipment for rail clients. Our employees are the cornerstone of our business and key to ensuring we develop and deliver successful solutions that meet the needs of our railroad customers.

Position Overview

As a Fleet and Equipment Field Technician, you will be responsible for the diagnostics, maintenance, inspection, and repair of trucks and specialized railroad fleet equipment in a field environment. This role requires travel to customer sites, rail yards, and remote locations in company vehicle to perform DOT, FRA, and crane inspections, troubleshoot engines, HVAC systems, electrical systems, hydraulics, and drivetrain components, and ensure equipment remains safe and operational. While the primary focus is on fleet vehicles, technicians may also be tasked with servicing heavy equipment such as excavators, backhoes, and other machinery when required.

If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@vancer.com or 402-891-7555.

PRIMARY JOB DUTIES:
• Travels to customer locations, rail yards, and job sites to perform on-site repairs, maintenance, and diagnostics of trucks and railroad fleet equipment.
• Conducts DOT, FRA, and crane inspections to ensure fleet compliance with federal and industry regulations.
• Diagnoses and repairs engines, HVAC systems, electrical components, hydraulic systems, braking systems, powertrains, and other mechanical and electronic systems.
• References service manuals, diagnostic software, and parts catalogs to determine faults and verify repair specifications.
• Performs advanced troubleshooting and failure analysis to identify the root cause of mechanical and electrical issues. Escalates unresolved problems to Technical Communicators as needed.
• Orders necessary parts for repairs, assesses reusability, and determines failure causes.
• Occasionally performs repairs and maintenance on heavy equipment, including excavators, backhoes, and other machinery when required.
• Works independently in the field with minimal supervision while maintaining a professional demeanor and strong communication with customers.
• Provides real-time updates to customers on diagnostics, repairs, and estimated completion times.
• Completes and submits service reports, time entries, and all required documentation daily via laptop and email.

About Vancer

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program

ABOUT VANCER:

Built in Nebraska, Vancer was founded to engineer, build, and distribute quality, innovative and safe maintenance-of-way (MOW) equipment for the railroad industry. By working closely with Class I railroads, Vancer has developed and supplied high quality, MOW solutions that help maintain thousands of miles of track each year. At Vancer, we take great pride in keeping our finger on the pulse of the rail industry. We listen. We learn. And we are committed to finding successful solutions for our railroad customers for many years to come.

Vancer is an equal opportunity employer and affords equal opportunity to all applicants for all positions. Vancer shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.